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Field Service Specialist
2 months ago
KEY RESPONSIBILITIES
- Perform cleaning, installation, repair, testing, and maintenance of NOV WFL Brand products at designated service facilities.
- Relay product malfunctions and feedback to relevant departments.
- Provide necessary documentation in accordance with NOV WFL protocols.
- Timely completion and submission of work pack documentation.
- Service and repair customer-owned items related to Elmar, Anson, and Axelson product lines, as supported by the WFL Aftermarket division.
- Execute all tasks in compliance with quality assurance procedures and departmental guidelines.
- Diagnose equipment issues through observation and testing based on schematics and assembly drawings.
- Ensure all tasks are performed with attention to quality, maintaining a clean and organized workspace to prevent damage during assembly and testing.
- Actively engage in training sessions as directed by the Service Manager.
- Dismantle equipment to extract parts for repair.
- Inspect all components for signs of corrosion, defects, breakage, or excessive wear when addressing specific reported issues.
- Request necessary parts, including custom-fabricated components, and install them according to provided instructions and drawings, making adjustments as needed.
- Conduct pressure and functionality tests on repaired equipment to ensure compliance with specifications.
- Participate in additional tasks as assigned by the District/Branch or Service Manager/Supervisor.
- Adhere to all NOV Company and health, safety, and environmental policies and procedures.
- Maintain a tidy and organized work environment, employing safe work practices.
- Perform other job-related duties as assigned.
- High School Diploma or equivalent.
- Minimum of 5 years of experience with product lines such as Wireline WPCE, Flowline, and Surface Safety Valves.
- Proficient in Microsoft Office applications including Word, Excel, and Teams.
- Familiarity with rig and completion well site operations is advantageous.
- Preferred background in pneumatic and hydraulic systems.
- Must pass a drug screening and background check.
- Willingness to work overtime and be on-call (Standard schedule is Monday to Friday, 8 am to 5 pm).
- Valid Driver's License required (Company Vehicle operation as necessary).
- Ability to interpret and apply assembly drawings and procedures.
- Experience operating test pumps and equipment.
- Capability to operate cranes and forklifts as needed.
- Ability to follow written or verbal instructions effectively.
- Competence in addressing problems with a few concrete variables in standardized situations.
- Ability to work collaboratively in a team setting as well as independently.
- Flexibility to adapt and be cross-trained in various job functions.
- Commitment to adhering to all safety regulations and procedures.
- Ability to manage multiple tasks in a fast-paced environment.
- Experience in a factory setting with significant temperature variations.
- Physical capability to stand, walk, bend, push/pull, and perform repetitive movements for up to 12 hours daily.
- Regularly lift weights up to 50 lbs.
- 401(k) Retirement Plan with company matching up to 5% of base pay and overtime contributions.
- Comprehensive medical plans covering your entire family from the first day of employment for as little as $125 per pay period.
- Complimentary preventative medical and dental care for the whole family when enrolled in an NOV medical/dental plan and visiting an in-network provider.
- Free Basic Life and AD&D insurance for full-time employees.
- All regular full-time employees receive 3 weeks of paid vacation annually (prorated based on start date).
- Up to 11 paid holidays per year for all regular full-time employees.