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Campus Mediation Coordinator

2 months ago

Pullman, Washington, United States InsideHigherEd Full time

Position Overview:

The Office of the University Ombuds is seeking qualified candidates for a part-time Ombuds position. This role is essential in safeguarding the rights, interests, and privileges of students, faculty, and staff across the university's diverse operations and programs. As a neutral and confidential resource, the Ombuds Office plays a pivotal role in providing guidance on university policies and procedures while adhering to the ethical standards set by the International Ombuds Association (IOA).

Key Responsibilities:

  • Act as a neutral mediator and consultant, offering equitable guidance to all university community members, particularly focusing on administrative professionals and classified staff.
  • Facilitate the resolution of conflicts and grievances through informal investigation and mediation processes.
  • Maintain a confidential environment while providing assistance on complex and sensitive issues.
  • Work independently with minimal supervision, collaborating with other University Ombuds as necessary.

Qualifications:

Required:

  • A Bachelor's degree coupled with four years of experience in higher education.
  • Proven knowledge of university structures, policies, and procedures.
  • Exceptional interpersonal, written, and oral communication skills.
  • Experience in mediation or dispute resolution.
  • Ability to engage effectively with individuals and groups at all levels.
  • Commitment to promoting inclusivity and client service.

Preferred:

  • Advanced degree beyond a bachelor's.
  • Experience in conflict resolution, mediation, or negotiation.
  • Familiarity with relevant state laws affecting the Ombuds Office.
  • Possession of a valid driver's license or ability to obtain one upon hire.

Additional Information:

This is a permanent part-time position with a 50% FTE. The role is eligible for overtime compensation and comes with a comprehensive benefits package, including medical, dental, and retirement options.

As an equal opportunity employer, we encourage individuals from diverse backgrounds to apply. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process.