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Patient Care Coordinator

2 months ago

Great Neck, New York, United States Optum Full time
Opportunities with Optum

At Optum, we're dedicated to helping people live healthier lives and making the health system work better for everyone. We're seeking a skilled and compassionate Patient Care Coordinator to join our team in the Tri-State region.

About the Role

This is a 37.5-hour work week, Monday through Friday 8:00 am to 4:00 pm, one late night shift until 7:00 pm, shift to be determined by the hiring manager upon hire. As a Patient Care Coordinator, you will be responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.

Key Responsibilities
  • Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
  • Load or update insurance information as needed
  • Answer telephone calls promptly and courteously
  • Confirms and schedule appointments
  • Verify eligibility and authorization and flag appointment accordingly
  • Scan insurance card(s)
  • Collect co-payments and outstanding balances
  • Post payments received in practice management system and provide system-generated receipts
  • Ability to float to other locations as needed
  • Schedule appointments using approved scheduling guidelines
  • Ability to be cross-trained for medical assistant
  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
  • Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow-up appointments for chronic conditions or preventive care
  • Monitor administrative tasks in the EHR and respond timely
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
  • Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  • Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
What We Offer

At Optum, we offer a comprehensive benefits package, including paid time off, medical plan options, dental, vision, life, and AD&D insurance, 401(k) savings plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits. We're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive.

Requirements
  • High School Diploma / GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Intermediate level of proficiency in Microsoft Office
  • Ability to travel 10% of the time to cover other offices if needed
Preferred Qualifications
  • Experience working with an electronic health record (EPIC)
  • Knowledge of medical terms
  • 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Soft Skills
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with healthcare providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to be empathetic and kind towards patients
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others