Customer Service Representative
2 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Clerk. As a key member of our grocery store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and promoting a culture of excellence within our store.
Key Responsibilities:
- Act as the ambassador of customer service for the total store, promoting a culture of excellence and ensuring a positive shopping experience for our customers.
- Promote customer and community goodwill by treating all teammates and customers with fairness, dignity, and respect.
- Assist front-end teammates and customers with refunds, over-rings, and other transactions requiring supervisory approvals.
- Handle change order requests, lottery transactions, and other customer inquiries in a timely and professional manner.
- Be knowledgeable about all products carried in the store, including produce, and ensure that all teammates are courteous to customers and that requests, refunds, and complaints are handled promptly and courteously.
- Process all sales transactions accepted by the store, including EFT transactions, WIC checks, food stamps, manufacturer's coupons, gift certificates, and other forms of payment.
- Comply with safety standards and maintain a clean and safe work environment for teammates and customers.
- Inform management of pricing problems and maintenance needs of front-end equipment.
- Handle damaged and spoiled/out-of-date products according to company policies.
- Inform store management of disputes between teammates and department managers or any combination of the preceding.
- Maintain an efficient and productive front-end operation.
- Understand and adhere to all company policies, programs, procedures, and guidelines.
- Work with store teammates to identify the root causes of issues and inefficiencies.
- Train front-end teammates and ensure that all teammates understand Lowe's expectations.
- Constantly interact with teammates and customers to ensure a positive shopping experience and promote a culture of excellence within the store.
Requirements:
- High school diploma or equivalent required.
- 1 year of experience in the supermarket industry or other retail business.
- Good customer relations skills, communication and problem-solving skills, and knowledge of retail operations.
- Ability to work independently and deal with a variety of concrete variables.
Working Conditions:
Works in a well-lit, well-ventilated area with occasional exposure to refrigerated storage areas, damp/humid conditions, and seasonal outdoor weather. Subject to communicable disease.
Physical Requirements:
Medium work-exerting 20-50 pounds of force constantly to move objects. Must possess good audio, visual, and hearing acuity. Requires walking and/or standing up to a significant degree. Must be able to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger, and feel. Subject to psychological stress.
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