Patient Care Coordinator

4 weeks ago


Englewood, Colorado, United States Hanger Prosthetics & Orthotics Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Hanger Prosthetics & Orthotics. In this role, you will provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of front office activities.

Key Responsibilities
  • Welcome patients as they enter the clinic and communicate anticipated wait times and/or delays.
  • Check-in patients, including verification of demographic and insurance information, and complete patient registration from walk-in patients.
  • Collect all patient out-of-pocket responsibilities, such as deductibles, copays, and co-insurance.
  • Schedule next appointments for patients at check-out, including cast and measure, delivery, follow-up, or prosthetic care plan appointments.
  • Answer incoming calls and act as a concierge of Hanger clinic services, including assistance in patient experience programs, support groups, and other resources.
  • Assist the RCM team as needed in obtaining missing or additional information from patients.
  • Maintain accurate and complete electronic healthcare records on our patients.
Requirements
  • High school education or equivalent.
  • A valid driver's license and driving record within the standards outlined in Hanger's Motor Vehicle Safety Policy and Procedures.
  • Minimum good fit for the job, as determined by a skills assessment administered by Hanger as part of the selection process.
Preferred Qualifications
  • Experience in a medical office.
  • Experience with EMR systems, such as NextGen.
  • Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA, and other medical insurance regulations and terminology for private payer, state, and federal plans, including coding, billing, and reimbursement protocols.
  • Ability to key 40 words per minute with accuracy.


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