Assistant General Manager

4 days ago

Saratoga, California, United States Aeg Worldwide Inc Full time
Job Summary

The Assistant General Manager is a key member of the venue team, responsible for overseeing live events and shows, managing day-to-day operations, and developing revenue-generating projects and cost-saving initiatives. This role requires strong leadership skills, the ability to provide vision and inspiration to peers and subordinates, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Grow concert and signature events by establishing local partnerships and expanding the variety of offerings at the venue.
  • Manage private events from contract to completion, allowing the sales team to focus on leads and proposals more effectively.
  • Develop and manage revenue-generating projects by expanding the preferred vendor program, enhancing guest experiences through event offerings and new initiatives with local communities/partnerships to drive business to the venue.
  • Manage venue events and shows, ticketing, advance show needs (concerts and special events), show settlement; coordinate technical aspects including lighting, video and sound; parking and sponsorship.
  • Develop and manage ancillary revenue streams through various initiatives aimed at enhancing guest experience and generating additional income for the venue.
  • Make recommendations to the General Manager on allocation of departmental budget, monthly reforecasting and reconciling of monthly financial statements.
  • Explore and expand potential revenue streams related to the wine tasting program by developing new initiatives, enhancing programming, and leveraging community partnerships.
  • Coordinate and drive cost-saving initiatives across departments, working with Operations, Production, and Sales to streamline costs.
  • Oversee all operations and make decisions in General Managers' absence.
  • Oversee guest relations and ensure customers have the best experience possible. Respond to escalated guest complaints and inquiries resolving in a timely manner.
  • Collaborate with the General Manager and catering vendor to develop and enhance Food & Beverage programs.
  • Analyze event calendar and determine appropriate staffing levels. Create and maintain schedules based on part time employee availability and event schedule. Approve hours worked and time off requests for part time staff. Reduce labor and staffing inefficiencies by overseeing private events, covering Operations & Production Manager roles, and managing conversion and janitorial crews.
  • Manage day to day office operations. Oversee the ordering of supplies for both office and venue; monitor the maintenance of customer service email and holding of comp tickets for VIP guests.
Requirements
  • BA/BS Degree (4-year) (Advanced Degree Preferred) In Business Management or a related field
  • 6-8 years of related work experience in live events
  • Knowledge of accounting principles
  • Computer savvy and proficient in MS Word, Excel, and Outlook
  • Previous production experience, including scheduling, managing staff, and payroll
  • Strong leadership skills with the ability to provide vision and inspiration to peers and subordinates
  • Ability to work a flexible schedule including nights, weekends and holidays as needed
  • Strong customer service skills, ability to multi-task and prioritize work load
  • Strong written, verbal and listening communication skills
  • Ability to plan work activities and adapt to changing conditions
  • Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
  • Knowledge if sound and lighting preferred

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