Technical Services Manager
20 hours ago
At Tecumseh Products Company, we are seeking a highly skilled Technical Services Manager to join our team. As a critical customer-centric support role, this position is responsible for promptly responding to incoming telephone calls and e-mail enquiries from authorized wholesalers / distributors and field service technicians, contractors & installers that require product / engineering support and / or technical assistance with installing, servicing and / or applying Tecumseh compressors, condensing units, unit coolers, and replacement parts in various HVAC&R systems and applications.
Key Responsibilities:
- Field incoming telephone calls and e-mails from internal and external customers for technical product support; and respond in a courteous and timely manner.
- Apply air-conditioning and refrigeration system / application knowledge to troubleshoot compressor and / or condensing unit operation and / or performance issues.
- Access on-line tools and reference materials to aid in responding to calls and emails.
- Develop technical and knowledge-based articles, training material / collaterals to advance customers' knowledge for proper selection and application of Tecumseh compressors, condensing units, unit coolers, and replacement parts.
- Support Tecumseh marketing and product managers in the development and review of product collaterals, video training content, advertising materials, installation instruction manuals, technical white-papers, replacement parts, accessories and related documents.
- Develop information needed to cross reference Tecumseh's legacy to new product offerings.
- Research competitive product offerings and provide information needed to cross reference competitive products to comparable Tecumseh offerings.
- Perform other duties as assigned within the scope and intent of the position.
Requirements:
- Require minimum associate's degree or equivalent combination of education and experience in HVAC&R industry.
- Require at least ~10+ years of related HVAC&R industry experience, with specific knowledge of compressors and condensing units.
- Advanced PC skills required with proficiency in Microsoft Office.
- Functional knowledge of ASHRAE, AHRI, UL, DOE, EPA standards and regulations.
- ORACLE / SAP / JDE or other global ERP system knowledge and experience is an advantage.
- Spanish language skills (reading / writing) an advantage.
- Prior experience with managing a team(s) an advantage.
- Other HVAC&R industry related accreditation, training, certification an advantage.
Additional Information:
Travel: Occasional travel is required – approx. ~30% regional travel across USA; with some potential for travel to Canada & Mexico from on a less frequent basis.
Physical Demands: Lifting a minimum of 35lbs, occasionally. This position is primarily a desk position where long periods of working on a computer and telephone are required.
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