Technical Services Manager

1 month ago


Ann Arbor, Michigan, United States Tecumseh Products Company Full time
Job Title: Technical Services Manager

At Tecumseh Products Company, we are seeking a highly skilled Technical Services Manager to join our team. As a critical customer-centric support role, this position is responsible for promptly responding to incoming telephone calls and e-mail enquiries from authorized wholesalers / distributors and field service technicians, contractors & installers that require product / engineering support and / or technical assistance with installing, servicing and / or applying Tecumseh compressors, condensing units, unit coolers, and replacement parts in various HVAC&R systems and applications.

Key Responsibilities:

  • Field incoming telephone calls and e-mails from internal and external customers for technical product support; and respond in a courteous and timely manner.
  • Apply air-conditioning and refrigeration system / application knowledge to troubleshoot compressor and / or condensing unit operation and / or performance issues.
  • Access on-line tools and reference materials to aid in responding to calls and emails.
  • Develop technical and knowledge-based articles, training material / collaterals to advance customers' knowledge for proper selection and application of Tecumseh compressors, condensing units, unit coolers, and replacement parts.
  • Support Tecumseh marketing and product managers in the development and review of product collaterals, video training content, advertising materials, installation instruction manuals, technical white-papers, replacement parts, accessories and related documents.
  • Develop information needed to cross reference Tecumseh's legacy to new product offerings.
  • Research competitive product offerings and provide information needed to cross reference competitive products to comparable Tecumseh offerings.
  • Perform other duties as assigned within the scope and intent of the position.

Requirements:

  • Require minimum associate's degree or equivalent combination of education and experience in HVAC&R industry.
  • Require at least ~10+ years of related HVAC&R industry experience, with specific knowledge of compressors and condensing units.
  • Advanced PC skills required with proficiency in Microsoft Office.
  • Functional knowledge of ASHRAE, AHRI, UL, DOE, EPA standards and regulations.
  • ORACLE / SAP / JDE or other global ERP system knowledge and experience is an advantage.
  • Spanish language skills (reading / writing) an advantage.
  • Prior experience with managing a team(s) an advantage.
  • Other HVAC&R industry related accreditation, training, certification an advantage.

Additional Information:

Travel: Occasional travel is required – approx. ~30% regional travel across USA; with some potential for travel to Canada & Mexico from on a less frequent basis.

Physical Demands: Lifting a minimum of 35lbs, occasionally. This position is primarily a desk position where long periods of working on a computer and telephone are required.



  • Ann Arbor, Michigan, United States FST Technical Services Full time

    We are seeking a highly skilled Senior Commissioning Project Engineer to join our team at FST Technical Services. As a key member of our Cx division, you will be responsible for delivering and executing our professional services tasks for equipment in mechanical, electrical, plumbing, and associated systems.Key Responsibilities:Completing office assignments,...


  • Ann Arbor, Michigan, United States FST Technical Services Full time

    Job DescriptionFST Technical Services Commissioning (Cx) division is a leading provider of quality assurance services for building projects. We partner with clients to ensure that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design intent.As a...


  • Ann Arbor, Michigan, United States FST Technical Services Full time

    About FST Technical ServicesFST Technical Services is a leading commissioning firm that partners with clients to ensure quality assurance in building projects. Our team of experts ensures that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design...


  • Ann Arbor, Michigan, United States FST Technical Services Full time

    About FST Technical ServicesFST Technical Services is a leading commissioning firm that partners with clients to ensure quality assurance in the design, construction, and post-acceptance phases of building projects. Our team of experts has nearly three decades of experience in commissioning (Cx) and has been vocal in the industry for its innovative approach...


  • Ann Arbor, Michigan, United States Black & Veatch Full time

    We are seeking a highly skilled Manager to join our team at Black & Veatch. The ideal candidate will have a strong background in technical implementation and a passion for driving innovation in the field of DERMS/OT consulting.As a Manager, you will be responsible for managing and/or participating in a team of business and technology consultants in defining...


  • Ann Arbor, Michigan, United States Altarum Full time

    About the Role:Altarum Institute is seeking a Senior Technical Assistance Specialist to support multiple projects focused on substance use and mental health treatment and recovery, opioid treatment, and peer recovery support services.The successful candidate will lead a range of technical assistance activities, including virtual webinars and learning...


  • Ann Arbor, Michigan, United States University of Michigan Full time

    The University of Michigan's College of Literature, Science, and the Arts is seeking an IT Support Specialist to join their team of technical experts. As an IT Support Specialist, you will be responsible for providing technical support to faculty, staff, and students within the College of Literature, Science & the Arts. This role is perfect for individuals...


  • Ann Arbor, Michigan, United States Clarivate Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional product support to external and internal clients. In this role, you will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. Key responsibilities include acting...


  • Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time

    We are seeking a skilled Technical Support Analyst to join our team at Clarivate Analytics US LLC.About the RoleThe successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesInvestigate, diagnose, and communicate solutions to customers regarding application issues and...


  • Ann Arbor, Michigan, United States NSF International Full time

    Job Summary:The Senior Technical Reviewer Water is responsible for performing and approving routine and complex product design and formulation reviews in support of product certification testing. This role involves evaluating and approving changes to certified products and determining material extraction testing requirements.Key Responsibilities:Verify that...


  • Ann Arbor, Michigan, United States Pickett and Associates, Inc. Full time

    We are a highly innovative surveying and engineering company with over 60 years of industry experience serving clients throughout the US and Caribbean.As a Senior Engineer, you will provide senior level engineering/technical expertise on complex electric transmission design projects for high-voltage (HV) and extra high-voltage (EHV) overhead utility systems....


  • Ann Arbor, Michigan, United States Opus IVS Full time

    Job OverviewThe General Technician II provides technical support for vehicle diagnostics and repairs via telephone, utilizing software equipment and guiding customers through procedures.Responsibilities:Provide information and advice on vehicle diagnostics and technical solutions to customers via telephone and supported equipment.Document all customer...


  • Ann Arbor, Michigan, United States Woven by Toyota Full time

    At Woven by Toyota, we're pushing the boundaries of mobility technology. Our Security Operations Technical Lead will play a key role in expanding our Security Operations Center into the UK and US region.Key Responsibilities:Act as a technical lead for a regional security operations team responsible for intrusion detection and incident response.Help define...


  • Ann Arbor, Michigan, United States Advisor Employee Services Full time

    Client Service Administrator We are seeking a highly skilled and detail-oriented Client Service Administrator to join our team at Advisor Employee Services. Job Overview: The Client Service Administrator will be responsible for providing exceptional client service, managing client relationships, and supporting the financial advisor in their daily tasks. Key...


  • Ann Arbor, Michigan, United States Zocalo Recruiting Full time

    Job OverviewWe are seeking a highly skilled and motivated Field Service Engineer to join our team at Zocalo Recruiting.This role requires frequent travel to client sites, providing technical support and ensuring optimal performance of our products.Key Responsibilities:Installation & Commissioning: Install and commission metrology, materials testing, or...


  • Ann Arbor, Michigan, United States Woven by Toyota Full time

    At Woven by Toyota, we're on the cutting edge of security operations, and we're looking for a talented leader to join our team.The Security Operations Team Lead will be responsible for leading our regional security operations team, responsible for intrusion detection and incident response.As a Technical Lead, you'll inspire, grow, and develop talent while...


  • Ann Arbor, Michigan, United States Woven by Toyota Full time

    Job Description:We are seeking an exceptional leader with a passion for security operations to lead the expansion of our Security Operations Center into the US and UK region. The team is responsible for triage, and response to security alerts and incidents. The lead will work with partners across the organization to build detection and response capabilities...


  • Ann Arbor, Michigan, United States Kroger - Milan Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Kroger - Milan. As a key member of our Front-end department, you will be responsible for creating an outstanding customer experience through exceptional service and ensuring a safe and clean environment that encourages our customers to return.You will...


  • Ann Arbor, Michigan, United States Thomson Reuters Full time

    Job Title: Manager of Managed Services and Security ComplianceThomson Reuters is seeking a highly skilled and experienced Manager of Managed Services and Security Compliance to join our team. As a key member of our organization, you will be responsible for managing the Managed Services team to provide 24x7 monitoring, tracking, and maintenance of TRCMS...


  • Ann Arbor, Michigan, United States Midas ARNAZ Auto Group Full time

    Job OverviewAs a Store Manager at Midas / ARNAZ Auto Group, you will be responsible for the overall operations of a fast-paced tire and automotive service facility. This is a 100% performance-based position that requires a positive, high-energy, customer-focused individual who can establish and maintain good working relationships with customers to encourage...