Field Service Technician

3 weeks ago

Ann Arbor, Michigan, United States Zocalo Recruiting Full time
Job Overview

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Zocalo Recruiting.

This role requires frequent travel to client sites, providing technical support and ensuring optimal performance of our products.

Key Responsibilities:

  • Installation & Commissioning: Install and commission metrology, materials testing, or mechanical/electrical systems at customer sites, ensuring that equipment is operational and meets performance specifications.
  • Maintenance & Repair: Perform routine and preventive maintenance on equipment to ensure optimal functionality. Diagnose and repair any issues, minimizing downtime for the customer.
  • Technical Support: Provide technical assistance and training to customers, both remotely and on-site. Troubleshoot complex technical problems, using your expertise in metrology, materials science, mechanical, or electrical engineering.
  • Customer Interaction: Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction. Provide feedback to internal teams on customer needs and equipment performance.
  • Documentation: Accurately document service activities, including maintenance logs, repair reports, and customer feedback. Ensure all records comply with company policies and industry standards.
  • Safety Compliance: Adhere to all safety protocols and procedures while on-site. Ensure that all equipment is installed and operated safely and in compliance with relevant regulations.
  • Continuous Improvement: Stay updated on the latest industry trends, technologies, and best practices. Participate in ongoing training and professional development to enhance your technical skills and knowledge.

Qualifications:

  • Education: Bachelor's degree in Metrology, Materials Science, Mechanical Engineering, Electrical Engineering, or a related field.
  • Experience: Minimum of 3-5 years of experience in a field service engineering role, preferably with experience in metrology, materials testing, or mechanical/electrical systems.
  • Technical Skills:
  • Strong understanding of metrology equipment and materials testing methodologies.
  • Proficient in mechanical or electrical system troubleshooting and repair.
  • Familiarity with diagnostic tools and software used in equipment maintenance.
  • Ability to read and interpret technical drawings, schematics, and manuals.
  • Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively.
  • Customer-focused with a strong commitment to service excellence.
  • Travel: Willingness to travel frequently, including overnight stays, to customer sites.
  • Certifications: Relevant certifications in metrology, electrical, or mechanical systems are a plus.

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