Desktop Support Specialist
20 hours ago
Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing second-level support, imaging of Windows devices, and performing hardware and software installations. You will also be responsible for endpoint encryption troubleshooting, asset management, and inventory management.
Responsibilities:
- Imaging of Windows devices to the latest version
- Provide second-level support
- Unboxing and packing of equipment to/from remote locations
- Perform hardware and software installations
- Endpoint encryption troubleshooting - McAfee
- Asset management and inventory management
- Perform device refresh in alignment with refresh schedules
- Assist with inventory activities as required weekly and monthly
- Ensure local inventory is up to date and correct
- Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
- Strong ability to interact with customers
- Proper documentation of end-user issues within Service Now
- Backup and restoration of end-user data
Requirements:
- Ability to work in Active Directory
- Ability to work within Service Now
- Strong ability to interact with customers
Working Conditions:
This is a full-time position. The successful candidate will be required to work in a fast-paced environment and be able to multitask effectively. The candidate will also be required to work independently and as part of a team.
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