Desktop Support Specialist

20 hours ago


Costa Mesa, California, United States Cynet Systems Full time
Job Description:

Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing second-level support, imaging of Windows devices, and performing hardware and software installations. You will also be responsible for endpoint encryption troubleshooting, asset management, and inventory management.

Responsibilities:
  • Imaging of Windows devices to the latest version
  • Provide second-level support
  • Unboxing and packing of equipment to/from remote locations
  • Perform hardware and software installations
  • Endpoint encryption troubleshooting - McAfee
  • Asset management and inventory management
  • Perform device refresh in alignment with refresh schedules
  • Assist with inventory activities as required weekly and monthly
  • Ensure local inventory is up to date and correct
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Strong ability to interact with customers
  • Proper documentation of end-user issues within Service Now
  • Backup and restoration of end-user data


Requirements:
  • Ability to work in Active Directory
  • Ability to work within Service Now
  • Strong ability to interact with customers


Working Conditions:
This is a full-time position. The successful candidate will be required to work in a fast-paced environment and be able to multitask effectively. The candidate will also be required to work independently and as part of a team.

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