Network Support Specialist

7 days ago


Yonkers, New York, United States HumanEdge Full time
Job Description

We are seeking a highly skilled Network Support Specialist to join our team at HumanEdge. This individual will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly.

Main Responsibilities:

  • Technical Support: Provide assistance to users experiencing issues with their network, hardware, and software.
  • Troubleshooting: Identify and resolve problems promptly, under the supervision of MIS Network Administrator or MIS manager.
  • Preventative Maintenance: Proactively assist users in preventing future problems by identifying root causes, correcting them, and providing training.
  • Documentation: Maintain accurate records of communication with users, including resolution and follow-up notes.
  • Communication: Communicate potential problems and patterns of errors to others at the Helpdesk and MIS Department.
  • PC Installation and Configuration: Install and configure new PCs added to the Local Area Network.
  • Hardware and Software Support: Provide PC support to all users on the network, including hardware and software issues.
  • Loaner Equipment Management: Responsible for maintenance/tracking/check out/in of loaner laptops or other IT equipment.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: At least two to three years of network experience supporting LAN, WAN, and/or other computer operating systems.
  • Skills: Active working knowledge of Windows computing and general understanding of networks. Excellent troubleshooting, organizational, and communications skills.

About Us:

We are a full-service staffing firm dedicated to making great matches for candidates and clients alike. With over 30 years of experience, we recruit and recommend across various industries and levels of experience.

Salary Range: $25 - $27 per hour.



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