Senior Product Manager, Services

1 week ago

Philadelphia, Pennsylvania, United States Comcast Corporation Full time
Senior Product Manager, Services

Comcast Corporation is seeking a Senior Product Manager, Services to lead the development and enhancement of our app's services experience. As a key member of our technology team, you will define how users interact with and benefit from our services, ensuring they clearly understand the value provided.

Key Responsibilities:

  • Develop and execute a service-centric product strategy: Craft a comprehensive strategy and roadmap focused on enhancing service experiences within the app, ensuring alignment with Comcast's goals and the needs of our customers.
  • Champion the user journey: Design and optimize service experiences that resonate with users, ensuring that every touchpoint reflects our commitment to seamless, user-centric service interactions.
  • Prioritize service enhancements: Use customer feedback, data insights, and market trends to prioritize features and improvements that enhance the service experience, balancing business objectives with customer value.
  • Act as a product owner in agile teams: Lead the scrum team with a focus on delivering service-related features. Write clear user stories and acceptance criteria that drive development, ensuring alignment with the overall service experience vision.
  • Collaborate across teams: Work closely with engineering, design, and program management teams to ensure timely, high-quality delivery of service enhancements that meet both internal and external expectations.
  • Ensure service quality and reliability: Maintain a relentless focus on service quality, addressing user needs effectively while driving continuous improvement and innovation within the service experience.
  • Drive customer engagement: Develop strategies to increase awareness, adoption, and satisfaction with service features, fostering deeper user engagement and loyalty.
  • Measure and optimize: Define, track, and analyze key service metrics to measure impact and success. Use these insights to inform ongoing enhancements and ensure the service experience consistently exceeds customer expectations.

Requirements:

  • Proven experience in managing service-related features: Ensure a user-centric approach to service interactions and value articulation.
  • Strong analytical abilities: Use data-driven insights for optimizing service experiences and addressing user needs.
  • Experience with app-based troubleshooting and support features: Assist users with service-related issues.
  • Excellent communication skills: Articulate complex value propositions clearly and effectively to both technical and non-technical stakeholders.
  • Bachelor's Degree or equivalent business experience:
  • 3+ years of experience in Product Management: A blend of design and/or engineering experience is also a plus.

Comcast Corporation is an EOE/Veterans/Disabled/LGBT employer.

We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan and employee stock purchase plan. We also offer flexible work arrangements, including telecommuting and flexible hours, to support work-life balance.

Education:

Bachelor's Degree or equivalent business experience.

Relevant Work Experience:

10 Years +

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