Experienced Automotive Service Advisor

2 weeks ago


Nyack, New York, United States Audi Nyack Full time
Audi of Nyack Service Advisor Job Opportunity

We are seeking a talented and dedicated Service Advisor to join our team at Audi of Nyack. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Serve as a liaison between our technicians and customers to ensure seamless communication and resolution of issues.
  • Greet customers promptly and obtain necessary information to provide accurate estimates and recommendations.
  • Determine and recommend necessary maintenance based on vehicle age, mileage, and history.
  • Prepare and present clear and concise estimates to customers, highlighting the work to be performed and associated costs.
  • Establish follow-up times and preferred methods of communication to ensure customer satisfaction.
  • Monitor the progress of each vehicle and update customers regularly on the status of their repairs.
  • Verify that final invoices reconcile with the work performed and explain all completed work and charges to customers.
Requirements:
  • Proven track record of achieving exceptional customer satisfaction.
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is required.
  • Highline experience is a plus.
  • High energy level and warm, friendly personality.
  • Ability to stay current with product and CSI training.
  • Desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • ADP and in-lane tablet experience is a plus.
About Us:

Audi of Nyack is a family-owned business that values honesty, integrity, and professionalism. We believe in empowering our employees, which results in exceptional customer service. Our team of dedicated individuals encourages success amongst each of our members. We invest in our employees and promote from within often.

We offer a competitive salary of $75,000 to $120,000 per year, as well as a comprehensive benefits package, including medical, dental, vision, wellness program, and 401K. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply today.



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