Order Specialist
1 day ago
Job Title: Order to Contract Specialist
Job Summary:
We are seeking an experienced Order to Contract Specialist to join our team at Vastbouw. As an Order to Contract Specialist, you will be responsible for providing administrative support around client orders coming through from the Sales department.
Key Responsibilities:
- Data entry of Ricoh RGS customers' orders based on data supplied by sales.
- Run a clean order check of the contract information (billing accounts, prices, services accounts, credit approval, assets, duration, etc.) received from the Sales Team to ensure that all documentation is correct and compliant with all group policies and procedures.
- Responsible for accurate and timely order entry of all order types into Siebel resulting in correct delivery and invoicing to the customer – from order creation through validation and submission into back office.
- Monitoring to ensure submitted orders have progressed through to PSC.
- Managing incoming queries from Sales, PSC, and customers.
- Creating service accounts.
- Terminating existing lease contracts as required.
- Working to meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction.
- Supporting to identify process efficiencies to increase departmental performance.
Requirements:
- Previous experience in a similar administrative role, preferably in a data entry and/or reporting related position.
- Proven experience using the Microsoft Office suite, particularly Excel spreadsheets for data entry and reports.
- Fluency in English both spoken and written, with good attention to detail and the ability to work well in a team and with customers.
- A strong customer focus (for internal stakeholders and external customers) while being organised, able to work systematically, and able to prioritise and make decisions within the given framework for actions.
- Strong communication skills and a keen interest in working as part of a collaborative team.
What We Offer:
A competitive salary package and industry-leading benefits. Ricoh is an exceptional place to work, with a strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
Equal Opportunities Employer:
We are an equal opportunities employer. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation.
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