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ServiceNow SACM Analyst
2 months ago
We are seeking a highly skilled ServiceNow SACM Analyst to join our team at Healthcare InfoTech. As a key member of our Service Asset and Configuration Management (SACM) Team, you will be responsible for ensuring the overall quality of SACM managed repositories.
Key Responsibilities- Repository Management: Support the daily operational health of SACM Asset, Configuration, and Contract processes and related data within the CMDB, AMDB, and Contract data repositories.
- Ticket Management: Shared oversight and accountability of SACM assigned tickets, including Tasks and Incidents (SACM Queue Management).
- Data Analysis: Perform data analysis, research, and troubleshooting tasks in support of SACM Data.
- Process Improvement: Identify or recommend data enrichment opportunities to the Product Owner and drive investigation of root cause analysis to continuously improve data accuracy.
- Stewardship: Serve as the steward for SACM Data and associated processes, supporting training opportunities and process adherence with data owners, consumers, and other personnel.
- Reporting Governance: Drive reporting governance of SACM statistical information and process operation, including the delivery of reports and dashboards to drive behavior and adherence.
- Data Governance: Enforce and enhance data governance best practices and standards to ensure consistent and accurate data.
- Custom Application Support: Support custom in-house consumer-facing applications for both AMDB and CMDB, including customer support and internal process and/or design modification recommendations.
- Service Catalog Management: Support SACM Service Catalog items, including customer support and identifying issues or enhancements concerning their content offerings, associated processes, or workflows.
- ITIL V4 Certification: ITIL V4 certification is highly desirable.
- ServiceNow Experience: Experience with ServiceNow, including Multi-Source CMDB/CMDB 360, is highly desirable.
- FlexeraOne Experience: FlexeraOne experience is highly desirable.
- Hardware Asset Management: Must have exposure supporting Hardware Asset Management (HAM).
- Education: Bachelor's degree in a technology or business-related field or 3+ years of SACM experience in either Configuration Management and/or Asset Management.
- Language: Proficient in English (en-US).
