SACM Analyst

1 week ago

Plano, Texas, United States Diverse Lynx Full time
Job Summary:

The ServiceNow SACM Analyst is a key member of the Service Asset and Configuration Management SACM Team. This individual will focus on ensuring the quality of SACM managed repositories, particularly the Configuration Management Database (CMDB) and Asset Management Database (AMDB).

The successful candidate will be responsible for policing process adherence and data quality against documented standards, ensuring accurate and complete records in the CMDB and AMDB. They will also share responsibility for governing data and collaborating with owners of other Service Catalog items that leverage or impact SACM data.

Key Responsibilities:

  • Supports the daily operational health of SACM Asset, Configuration and Contract processes and related data within the CMDB, AMDB, and Contract data repositories.
  • Shared oversight and accountability of SACM assigned tickets, including Tasks and Incidents (SACM Queue Management).
  • Performs data analysis, research, and troubleshooting tasks in support of SACM Data.
  • Identifies or recommends data enrichment opportunities to the Product Owner.
  • Ensures that SACM processes and SACM Data are delivered in line with defined policies and procedures.
  • Drives investigation of root cause analysis to continuously improve data accuracy.
  • Supports the relationship with external customers, including data owners, process owners, and consumers.
  • Identify, analyze, and drive resolution of process or data issues, ensuring data is complete.
  • Serve as the steward for SACM Data and associated processes, supporting training opportunities and process adherence with data owners, consumers, and other personnel.
  • Drives reporting governance of SACM statistical information and process operation, including the delivery of reports and dashboards to drive behavior and adherence.
  • Performs data audits, data enrichment, and other critical governance processes through data and process owners.
  • Enforces and enhances data governance best practices and standards to ensure consistent and accurate data.
  • Supports custom in-house consumer-facing applications for both AMDB and CMDB, including customer support and internal process and/or design modification recommendations.
  • Supports SACM Service Catalog items, including customer support and identifying issues or enhancements concerning their content offerings, associated processes, or workflows.
  • Collaborate with owners of other Service Catalog items that leverage or impact SACM data, identifying governance opportunities for SACM processes and ensuring standards and policies are met.
  • Define and maintain recurring test cases in support of platform health and feature/instance upgrades.

Requirements:

  • 8-11 years of experience in IT Asset Management, ServiceNow CMDB, and ITSM Processes.
  • Experience in ServiceNow HAM and CMDB module is preferred.
  • ServiceNow ITOM, ServiceNow Cloud Observability, ServiceNow CMDB/CSDM, ServiceNow HRSD, ServiceNow ITAM, and ServiceNow ITSM skills are required.

About Diverse Lynx LLC:

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.

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