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Relationship Banker

2 months ago

Rochester Hills, Michigan, United States First State Bank Full time
Job Title: Relationship Banker

Job Summary:

First State Bank is seeking a skilled Relationship Banker to join our team. As a Relationship Banker, you will play a key role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:

  • Provide outstanding customer service and support to our clients, ensuring their financial needs are met and exceeded.
  • Build and maintain strong relationships with clients, understanding their financial goals and objectives.
  • Process customer transactions, including account openings, loan applications, and routine banking services.
  • Stay up-to-date with product knowledge and promotional changes to provide informed solutions to clients.
  • Collaborate with colleagues to achieve team and branch goals, promoting a positive and productive work environment.
  • Effectively handle customer complaints and resolve issues in a professional and courteous manner.
  • Maintain accurate records and adhere to cash controls, security, and compliance policies.

Requirements:

  • High School Diploma or equivalent (GED)
  • Minimum one year of customer service experience and cash handling
  • Active and compliant NMLS registration
  • Excellent communication, mathematical, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Proficiency with technology and software, including mobile services and online banking

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • The chance to make a positive impact on our clients' financial lives