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Caregiver Scheduler Coordinator
1 month ago
Job Summary
We are seeking a skilled and detail-oriented Homecare Scheduler to join our team at Guardian Angel Senior Services. As a key member of our operations team, the successful candidate will be responsible for scheduling caregivers, managing client accounts, and providing exceptional customer service.
Responsibilities
- Schedule caregivers with clients and communicate changes and updates to all necessary parties.
- Collect and input pertinent client information to efficiently match and deploy caregivers.
- Enter new clients in our system as needed.
- Provide assistance to team members as needed and respond to last-minute call-outs.
- Coordinate communication among team members.
- Update caregiver availability and information and communicate appropriately to the team.
- Work with caregivers to create optimum schedules.
- Call caregivers on alerts, investigate delays, document, and notify management as needed.
- Act as a liaison between clients, direct care workers, and management.
- Manage and grow assigned client accounts and participate in Quality Improvement.
- Work with management to ensure compliance with company policies and procedures.
- Problem-solve and direct escalated issues to management.
- Organize schedules in coordination with client and caregiver needs.
- Maintain and update employee attendance records as needed.
- Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to management.
- Participate in on-call rotation.
- Cover shifts with clients when needed.
- Double-check schedule accuracy for payroll and billing by deadlines.
Requirements
1. Strong analytical, detail-orientation, organizational, and problem-solving skills.
2. Strong written and verbal communication skills, able to manage multiple projects with deadlines, prioritize, and re-prioritize, and multitask.
3. Ability to work under tight deadlines, manage crises, and take on additional tasks with short notice.
Skills
- Oral Communication Skills
- Written Communication Skills
- Technical Communication
- Customer Relations
- Customer Service
- Filing
- MS Office
- Organization
- Planning
- Professionalism
- Reading Skills
- Time Management
- Typing Skills
Education/Training
Prior home care experience is required, and prior administrative experience is preferred.
Language
The selected candidate must have the ability to communicate effectively in English.