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Caregiver Scheduler Coordinator

1 month ago


North Billerica, United States Guardian Angel Senior Services Full time

Job Summary


We are seeking a skilled and detail-oriented Homecare Scheduler to join our team at Guardian Angel Senior Services. As a key member of our operations team, the successful candidate will be responsible for scheduling caregivers, managing client accounts, and providing exceptional customer service.


Responsibilities



  1. Schedule caregivers with clients and communicate changes and updates to all necessary parties.
  2. Collect and input pertinent client information to efficiently match and deploy caregivers.
  3. Enter new clients in our system as needed.
  4. Provide assistance to team members as needed and respond to last-minute call-outs.
  5. Coordinate communication among team members.
  6. Update caregiver availability and information and communicate appropriately to the team.
  7. Work with caregivers to create optimum schedules.
  8. Call caregivers on alerts, investigate delays, document, and notify management as needed.
  9. Act as a liaison between clients, direct care workers, and management.
  10. Manage and grow assigned client accounts and participate in Quality Improvement.
  11. Work with management to ensure compliance with company policies and procedures.
  12. Problem-solve and direct escalated issues to management.
  13. Organize schedules in coordination with client and caregiver needs.
  14. Maintain and update employee attendance records as needed.
  15. Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to management.
  16. Participate in on-call rotation.
  17. Cover shifts with clients when needed.
  18. Double-check schedule accuracy for payroll and billing by deadlines.

Requirements


1. Strong analytical, detail-orientation, organizational, and problem-solving skills.


2. Strong written and verbal communication skills, able to manage multiple projects with deadlines, prioritize, and re-prioritize, and multitask.


3. Ability to work under tight deadlines, manage crises, and take on additional tasks with short notice.


Skills



  • Oral Communication Skills
  • Written Communication Skills
  • Technical Communication
  • Customer Relations
  • Customer Service
  • Filing
  • MS Office
  • Organization
  • Planning
  • Professionalism
  • Reading Skills
  • Time Management
  • Typing Skills

Education/Training


Prior home care experience is required, and prior administrative experience is preferred.


Language


The selected candidate must have the ability to communicate effectively in English.