Customer Service Representative

3 days ago


Petersburg, United States Food Lion Full time
Job Description

We are seeking a Customer Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

About the Role:

  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Aid in maintaining store standards according to Front End Standard Practice Manual.
  • Maximize sales through excellent customer service.

Responsibilities:

  • Smile and provide prompt, accurate, and friendly service while engaging customers.
  • Greet each customer and use their name whenever possible.
  • Unload customers' groceries from cart to belt-unload items for ease of bagging.
  • Check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures for the correct use of bags by type.
  • Scan customers' orders and handle payment transactions per standard practice.
  • Perform other duties as assigned.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.

Estimated Salary: $12-$15 per hour based on location and experience.



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