Customer Service Representative

3 weeks ago


Petersburg, West Virginia, United States Burke & Herbert Bank Full time
Job Title: Customer Service Representative

Estimated Salary: $45,000 - $65,000 per year

About the Role

We are seeking a skilled Customer Service Representative to join our team at Burke & Herbert Bank. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide personalized service to customers, responding to their needs and inquiries in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, while ensuring accurate and secure handling of cash and financial instruments.
  • Sell and refer bank products and services to customers, promoting our offerings and building strong relationships with clients.
  • Maintain a clean and organized workspace, adhering to security procedures and protocols to ensure the safety of our employees and customers.
Requirements
  • Bachelor's degree or equivalent preferred.
  • Minimum 1-2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Strong analytical and problem-solving skills, with the ability to handle complex transactions and situations.


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