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Customer Service Representative
1 month ago
Our Culture:
- Energetic Environment: We thrive on positive energy and a can-do attitude which has secured our reputation as a top customer service and sales firm.
- Continuous Learning: Our workplace provides an environment that encourages personal and professional growth by offering tailored training programs and ensuring access to experienced mentors.
- Diversity and Inclusion: We value diversity and create an inclusive atmosphere where every individual's unique perspective is heard.
- Team Functions: We regularly organize team events and activities that foster camaraderie and a sense of unity.
- Passion for Impact: We are deeply passionate about making a meaningful impact in the community we serve and providing top-tier customer service and sales.
Customer Service Representative Responsibilities:
- Communicate with potential customers by directly engaging with members of the community.
- Support customers by providing information about enrollment prerequisites, processes, sales, and available services.
- Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.
- Assist the Sales team in monthly, quarterly and annual sales goals
- Ensure applications are input into our system correctly to ensure sales goals are met
- Adhere to government compliance protocol and maintain professionalism at all times.
- Collaborate with the Customer Service Representative and Sales team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.
Customer Service Representative Qualifications:
- High school diploma or equivalent preferred.
- Previous background in sales, community outreach, or a customer-facing role.
- Confident in engaging directly with customers s and effectively presenting information to potential customers.
- Passionate about helping others and eager to make a difference in the community.
- Comfortable working independently or as part of a team.
- Ability to work in a fast-paced environment.
- Ability to work a flexible schedule as needed, including evenings and weekends.
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