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RCM Operations Manager

2 months ago

San Angelo, Texas, United States Gastro Care Partners Full time
Job Summary

We are seeking a highly skilled and experienced RCM Operations Manager to join our team at Gastro Care Partners. The successful candidate will be responsible for leading our patient services team and driving operational excellence across our regional gastroenterology practices.

Key Responsibilities
  • Team Leadership: Direct oversight of the patient care team, including day-to-day management and strategic planning.
  • Process Improvement: Identify and implement process enhancements that improve the patient experience and operational efficiencies.
  • Performance Monitoring: Track and monitor departmental KPIs and adherence to operational excellence, providing guidance and support where necessary.
  • Reporting and Analytics: Prepare and distribute relevant reports to internal teams and stakeholders, utilizing data to inform business decisions.
  • Policy Development: Develop, revise, and coordinate SOPs, work instructions, and job aids that support the effectiveness of the patient care team.
  • Escalation Management: Effectively manage patient escalations, ensuring appropriate resolution and follow-up.
  • Talent Management: Recruit, hire, and train new team members, ensuring they are equipped to meet the needs of our patients and practices.
  • Compliance and Risk Management: Ensure team compliance with all clinic regulations, requirements, and industry standards, as well as organizational policies and HIPAA guidelines.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Minimum of 7 years of experience in a healthcare setting, with a minimum of 5 years in a management role.
  • Skills: Excellent problem-solving skills, detail-oriented, and organized, with the ability to multi-task and work quickly in a fast-paced environment.
  • Technical Skills: Proficiency in MS Excel and other scheduling software, with knowledge of ICD-10 and CPT Coding and medical terminology preferred.
About Gastro Care Partners

Gastro Care Partners is a national partner for successful regional gastroenterology practices, committed to providing high-performing regional practices with the resources necessary to thrive in today's dynamic healthcare landscape. We believe in the mantra 'medicine is local' and are dedicated to putting the patient first and maximizing team efficiencies and effectiveness.