Operations Assistant Manager
2 weeks ago
About Westlake Ace Hardware
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork, and Excellence
Job Summary
The Assistant Manager, Operations is responsible for managing overall store operations and achieving company goals and directives. This role requires a strong leader who can provide positive representation of Westlake Ace Hardware, proactively assist customers, and ensure a positive, professional, and safe work environment for all associates.
Key Responsibilities
- Provide exceptional customer service, ensuring a positive experience for all customers.
- Supervise and manage store operations, including opening and closing the store, and ensuring successful Loss Prevention, Safety, and Internal Audits.
- Assist with the implementation of Store Support Center programs and work with the General Manager and Assistant Manager – Merchandising on all aspects of running the store.
- Participate in weekly management staff meetings and communicate issues to the appropriate Store Support Center department with General Manager approval.
- Assist with special projects within the district as set forth by the District Manager and implement new Standard Operating Procedures into store execution.
- Ensure that weekly price changes and label updates are completed timely and accurately, and oversee all cashiering functions, including training, maintenance, audits, and reports.
- Manage and direct preventative maintenance and repairs to maximize and protect all physical assets.
- Visit competition to stay informed about industry trends and best practices.
Requirements
- High School or GED equivalent.
- Previous retail management experience preferred, with hardware experience a plus.
- Ability to stand, walk, lift (up to 25lbs), and climb.
Compensation
$18.00 - $19.00 per hour
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