Information Systems Administrative Specialist
4 weeks ago
This position provides essential administrative support to the Information Systems, Buildings and Grounds, and Public Safety Departments by managing the Help Desk, coordinating daily operations, ensuring smooth workflows, and facilitating communication across departments as needed.
Key Responsibilities- Serves as the primary point of contact for the Help Desk, handling incoming requests via email or phone, logging work orders into Track-IT, and assigning them to the appropriate staff.
- Manages daily operations of the Mail Room, including Shipping & Receiving, and ensuring adequate supplies are maintained.
- Assists students and employees with basic technical requests such as password resets, printer setups, and capturing and transferring digital pictures.
- Maintains accurate records of staff and faculty laptop check-outs and returns using Track-It software.
- Prepare monthly reports on postage usage and other related metrics.
- Oversees the assignment and management of employee mailboxes and maintains records of mailbox keys.
- Coordinates the laptop lease program for students, including database management and handling requests for repairs.
- Provides invoicing support for the Buildings & Grounds Department.
- Manages and maintains mobile classroom laptop carts for general faculty use.
- Oversees IS student workers and guides daily tasks.
- Performs additional administrative duties as assigned to support department operations.
- High School diploma, Office Productivity software training.
- At least one year of administrative or clerical experience, including proficiency in Microsoft Word, Excel, and general office tools.
- Excellent customer service, communication, and organization skills.
Ranken Technical College has been helping students experience success for 100 years. We are an equal employment opportunity employer and provide a supportive and inclusive environment for our students and employees.
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