ERP Systems Administrator
4 weeks ago
Job Title: ERP Systems Administrator
Job Summary:
Vets Hired is seeking an experienced ERP Systems Administrator to oversee the configuration, implementation, and ongoing administration of our ERP platform. The ideal candidate will have a strong technical background in ERP systems and their functionalities, with a proven track record of ensuring smooth system operation and resolving technical issues.
Key Responsibilities:
- System Administration:
- Configure, install, and maintain the ERP/eAutomate software system
- Monitor system performance and troubleshoot issues to ensure uninterrupted operation
- Manage user accounts, security settings, and access controls
- Perform system upgrades, patches, and customizations as required
- Conduct regular data backups and implement disaster recovery procedures
Data Management:
- Manage the integrity, accuracy, and security of data within the ERP/eAutomate system
- Create and maintain databases, tables, and other data structures
- Import and export data from external sources, ensuring proper formatting and validation
- Develop and implement data cleansing and data validation processes
- Generate reports and analyze data to identify trends, anomalies, and opportunities for improvement
User Support and Training:
- Provide technical support and guidance to ERP/eAutomate system users
- Troubleshoot user-reported issues and escalate complex problems when necessary
- Conduct training sessions to educate users on system features, best practices, and new functionality
- Create user documentation, tutorials, and knowledge base articles for self-service support
System Optimization and Enhancement:
- Collaborate with cross-functional teams to identify system requirements and enhancements
- Evaluate and implement system customization requests to meet specific business needs
- Continuously monitor system performance and proactively identify areas for optimization
- Stay up-to-date with ERP/eAutomate software updates, new features, and industry best practices
- Recommend process improvements and system modifications to maximize efficiency and productivity
Vendor Management:
- Work with ERP/eAutomate software vendors to obtain support, resolve issues, and receive product updates
- Coordinate with vendors for system upgrades, integrations, and third-party software integrations
- Maintain vendor relationships and ensure adherence to service level agreements (SLAs)
Qualifications:
- Bachelors degree in Information Systems or a related field. (Experience can substitute)
- Proven experience as an ERP Administrator or in a similar role
- Strong technical knowledge of an ERP system and its functionalities
- Proficiency in SQL, database management, and reporting tools
- Familiarity with office equipment dealership or managed print services industry is preferred
- Excellent problem-solving and analytical skills
- Strong attention to detail and ability to work with complex data structures
- Effective communication and interpersonal skills
- Ability to multitask, prioritize work, and meet deadlines
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