Customer Experience Representative

2 weeks ago


Evergreen Park, Illinois, United States Michaels Stores Full time

Job Summary:

Michaels is seeking a Seasonal Customer Service Team Member to deliver exceptional customer experiences in our stores. As a key member of our team, you will be responsible for ensuring that all customers receive a fast and friendly checkout experience, while also assisting with truck unloading, stocking, and maintaining store recovery standards.

Responsibilities:

  • Customer Service: Provide excellent customer service by helping customers shop, locate products, and find solutions to their needs.
  • Checkout Experience: Execute cash handling to standards and ensure a fast and friendly checkout experience for all customers.
  • Inventory Management: Assist with truck unloading, stocking, and maintaining store recovery standards to ensure a well-merchandised and in-stock store.
  • Omni Channel Processes: Participate in Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to provide seamless shopping experiences for customers.
  • Team Collaboration: Work collaboratively with other team members to achieve store goals and objectives.

Requirements:

  • A minimum of 16 years of age.
  • Prior retail and/or customer service experience preferred.
  • Physical Demands: Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes.

Benefits:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.

Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from candidates who share our commitment to diversity and inclusion.



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