Senior Quality Assurance Analyst-Consumer Lending
1 week ago
Tower is seeking a highly skilled Senior Quality Assurance Analyst to join our Consumer Lending team. As a key member of our team, you will be responsible for ensuring the quality and compliance of consumer loans, lines of credit, and credit cards.
Key Responsibilities- Perform thorough compliance and quality control post-closing reviews of consumer loans to ensure adherence to Tower's policies, procedures, and underwriting guidelines, as well as state and federal regulatory requirements.
- Investigate potential fraud and determine if further examination is required by the BSA Department.
- Collaborate with other Quality Assurance Analysts to share ideas, solutions, and strategies that are applied through all of Tower's lending channels.
- Communicate review results and recommended corrective action to Senior Management, Lending Management, Internal Audit, and staff.
- Mentor and coach fellow team members and new hires.
- Uphold Tower's consistent standards for granting credit to members and preventing fraud.
- Possession of a HS Diploma or equivalent and 5 years of experience in progressively responsible consumer loan underwriting, quality assurance, or fraud investigation/prevention related roles.
- Experience to include at least two years of financial institution experience in fraud investigation, collections, chargebacks, and/or investigating/analyzing account activity.
- At least two years of successful experience that demonstrates the ability to interact directly with customers with tact, sensitivity, respect, and confidence.
- Familiar with the operation of major credit union products, services, and systems.
- Experience supporting risk/compliance initiatives within the business.
- Leadership experience including being proactive, coaching, mentoring, leading by example, fostering teamwork, emphasizing 360-degree communication, willingness to learn/teach, and developing a replacement.
Subject to periodic post-hire credit checks. Ability to lift up to 15 pounds with or without assistance. Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate.
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