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Bilingual Customer Service Associate
2 months ago
ODK Media, Inc. is a prominent media organization based in Fullerton, CA, dedicated to delivering high-quality international content through its proprietary streaming services, including OnDemandKorea, OnDemandChina, and OnDemandViet. We also provide content distribution to various global streaming platforms, cable providers, and cinemas, acting as a central media resource for AAPI communities nationwide.
We are seeking a Bilingual Customer Support Specialist to enhance our expanding team. This role involves delivering exceptional customer service across multiple communication channels, such as phone, chat, and email.
KEY RESPONSIBILITIES
- Address customer inquiries and offer effective support and guidance.
- Resolve customer challenges and concerns via phone, chat, and email.
- Maintain a comprehensive understanding of products and services to accurately respond to customer questions.
- Work collaboratively with team members to ensure efficient customer assistance.
QUALIFICATIONS
- Prior experience in customer service or call center environments is highly desirable.
- Bilingual proficiency in Korean is mandatory.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with customer service software.
- Availability to work onsite Monday through Friday.
WORKING HOURS
- Monday - Friday from 1:00 PM to 6:00 PM (25 hours/week).
- Daily work hours are flexible, with the potential to increase up to 30 hours per week.
BENEFITS
- Daily catered lunches featuring diverse local cuisines, along with a kitchen stocked with beverages and snacks.
- Opportunities for corporate gatherings, team-building activities, and more.
ODK Media, Inc. provides a competitive salary and benefits package. The estimated hourly wage for this position ranges from $18 to $20, with actual compensation determined by the candidate's skills, qualifications, and experience.
As an equal opportunity employer, ODK Media, Inc. values diversity and is committed to fostering an inclusive workplace for all employees.
This job description outlines the primary responsibilities and requirements for this position. It is not intended to be an exhaustive list of duties or responsibilities, and the company reserves the right to modify or assign additional tasks as necessary.