Retail Store Manager
4 weeks ago
At Sun Tan City - JB and Associates, we are seeking a highly motivated and experienced Retail Store Manager to lead our team in delivering exceptional client experiences.
Job SummaryThis is a key leadership role that requires a strong understanding of client service techniques and operational practices. The successful candidate will be responsible for managing a team of employees, ensuring client satisfaction, and driving company metrics.
Key Responsibilities- Develop and coach employees to provide outstanding client experiences
- Follow up promptly on client concerns and issues
- Set a positive example and maintain a calm demeanor during high-volume periods
- Hold team members accountable for delivering exceptional client service
- Develop action plans to drive company metrics and implement company programs
- Manage with integrity and honesty, promoting the culture, values, and mission of Sun Tan City
- Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth operations
- Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon
- Manage salon staffing levels to ensure employee development and maintain operational requirements
- Adhere to applicable wage and hour laws for non-exempt team members and minors
- Utilize operational tools to plan for and achieve operational excellence in the salon
- Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance
- College education preferred, but not required
- Management and/or sales experience required
- Basic computer skills (ability to use Word, Excel, and Outlook)
- Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously
- Strong knowledge of client service techniques and operational practices
- Strong problem-solving and organizational/planning skills
- Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures
- Team building skills
- Ability to prioritize and delegate
- Ability to stand and walk for long periods of time
- Ability to bend at the waist to clean tanning equipment
- Ability to lift or assist in lifting items and heavy boxes
- Ability to bend down to pick up trash, towels, etc. from the floors
- Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
If you are a motivated and experienced leader who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
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