Automotive Technical Support Specialist

3 weeks ago


Livonia, Michigan, United States Questar Full time
Job Title: Automotive Technical Support Specialist

Questar Auto Technologies, a leading company in the automotive industry, is seeking a highly skilled Automotive Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical assistance for our software and hardware products, diagnosing and resolving technical issues, and improving customer support experience.

About the Role:
We are looking for an experienced professional with a strong background in technical support and troubleshooting. As an Automotive Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance, providing expert guidance and support via various channels. Your excellent communication and interpersonal skills will enable you to develop strong relationships with customers and partners, while your problem-solving skills and customer-centric mindset will drive success in this role.

Key Responsibilities:
  • Diagnose and resolve complex technical issues related to software and hardware products
  • Provide expert technical support and guidance to customers via phone, email, or chat
  • Analyze and troubleshoot technical problems, escalating unresolved issues to internal teams when necessary
  • Maintain up-to-date knowledge of products, features, and best practices


Requirements:
  • Minimum 3 years' experience as a Technical Support Engineer in a global environment
  • Bachelor's degree in a related field or equivalent work experience
  • Experience working in a software and hardware company
  • Fluent English and Spanish language skills
  • Strong knowledge of software and hardware troubleshooting techniques
  • Excellent communication and interpersonal skills
  • Problem-solving skills and a strong customer-centric mindset


Salary Range: $80,000 - $110,000 per year, depending on experience. This estimate is based on national averages for similar roles in the United States.

Benefits: Questar offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

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