Customer Service Representative

11 hours ago

Santa Clarita, California, United States CVS Health Full time

Transforming healthcare is at the heart of what we do at CVS Health.

Job Summary

This role plays a meaningful part in enhancing human-centric healthcare for a rapidly changing world. Our purpose sends a message that how we deliver services is as important as what we deliver.

About the Job

Retail Store Associates are key contributors to our team, shaping the future of healthcare for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person's unique healthcare needs.

  • We're seeking a Customer Service Representative to excel in a high-impact customer-focused role, working both independently and as a member of a team, to positively impact the lives of others.

The Retail Store Associate position provides an opportunity to grow in a leading retail setting by working with customers, maintaining the sales floor, and supporting opening and closing store activities. You'll be responsible for:

Key Responsibilities:
  • Providing exceptional customer service by anticipating customer needs, demonstrating compassion, and actively identifying potential service issues
  • Focusing on the customer by giving warm and friendly greetings, maintaining eye contact, and offering help locating additional items when needed
  • Accurately performing cashier duties - handling cash, checks, and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager
  • Supporting opening and closing store activities, as needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with updated services and tools
  • Assisting pharmacy personnel, when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
Requirements
  • At least 16 years of age
  • Physical Requirements: Remaining upright on the feet, particularly for sustained periods of time; Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting; Visual Acuity - Having close visual acuity to perform activities such as viewing a computer terminal, reading, and visual inspection involving small parts/details
Preferred Qualifications
  • Previous experience in a retail or customer service setting
Education

A High School diploma or equivalent is preferred but not required.

Salary Range

The estimated salary range for this role is $17.00-$22.50 per hour, based on factors such as location, experience, and education. The actual base salary will depend on various factors, including geography and other relevant considerations.

Benefits

In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. CVS Health offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

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