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Hospitality Service Representative

2 months ago

Shallotte, North Carolina, United States Zealandia Holding Co. Full time
Job Overview

Location
Zealandia Holding Co.

Employment Type
Part Time

Shift Availability
Flexible

Position Summary

Zealandia Holding Co. is seeking dedicated part-time Customer Experience Associates to join our team. We are committed to fostering a supportive environment that encourages professional growth and recognizes talent. As an Employee Stock Ownership Plan (ESOP) organization, our employees are integral to our success, sharing in the rewards of their hard work. We are an Equal Opportunity Employer.

Employee Benefits
  • Membership in our exclusive travel club after initial employment period, providing:
    • Discounted stays at our affiliated hotels and resorts
    • Reduced rates at partner locations
    • Special offers on travel-related expenses such as flights and car rentals
  • Complimentary meals during shifts (subject to certain conditions)
  • 20% discount on food and beverage (excluding alcohol and special promotions)
  • Cost +10% off all merchandise in our retail shop (excluding sale items)
  • Complimentary access to golf facilities with specific conditions

Key Responsibilities
  • Provide exceptional service to guests, ensuring a welcoming and enjoyable experience.
  • Complete required training and adhere to established service standards.
  • Greet guests promptly and courteously, addressing their needs effectively.
  • Familiarize yourself with the property layout to assist guests with inquiries.
  • Perform routine cleaning and maintenance tasks as per shift requirements.
  • Demonstrate flexibility in scheduling to meet operational needs.
  • Handle guest concerns with professionalism, seeking management assistance when necessary.
  • Build strong relationships with members and returning guests.

Additional Duties
  • Maintain cleanliness and presentation of the entrance area.
  • Exhibit a professional demeanor and appearance at all times.

Qualifications
  • High School diploma or equivalent experience.
  • Relevant local and state licenses as required.
  • Prior experience in customer service is preferred.

Skills and Attributes
  • Strong verbal communication skills.
  • Ability to maintain a professional appearance and adhere to hygiene standards.
  • Flexibility and teamwork are essential.

Core Competencies
  • Accountability and responsibility for actions.
  • Adaptability to changes in the work environment.
  • Customer-focused approach to service delivery.
  • Enthusiasm and energy in task execution.
  • Integrity and ethical conduct in all interactions.
  • Interpersonal skills to engage with diverse personalities.

Physical Requirements
  • Ability to stand and walk for extended periods.
  • Capable of lifting and carrying items as needed.
  • Willingness to work in a dynamic environment with frequent interruptions.

Work Environment
The role requires availability during various shifts, including weekends and holidays, to meet business demands.