Customer Service Coordinator
5 days ago
Job Overview
Volt Workforce Solutions is seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. As a key member of our support team, you will play a critical role in providing exceptional customer service and ensuring the seamless execution of customer requests.
About the Role
This is a full-time opportunity with a competitive salary range of $18.00 - $20.00 per hour, depending on experience. The ideal candidate will have 1-2+ years of call center experience, preferably in a healthcare environment, and possess excellent communication and problem-solving skills.
Key Responsibilities
- Interact directly with customers, sales, and/or service representatives to handle inbound and outbound post-sales service functions.
- Receive and respond to customer and internal partner requests, working independently or collaboratively with other teams as needed.
- Prepare and retrieve documentation related to customer accounts, products, and services.
- Update databases with documentation related to customer interactions and steps taken to serve customer needs.
- Maintain accurate account information by keeping it up-to-date and filing/managing customer documentation/forms.
- Schedule field sales/service visits or escalate to partners as appropriate.
- Handle requests for additional company materials.
- Resolve customer billing, payment, and credit problems.
Required Skills and Qualifications
- High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
- Workers' Comp or Healthcare experience a plus (preferred)
- Intermediate to Advanced Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).
- Ability to multitask and work in a fast-paced environment.
Benefits
Volt Workforce Solutions offers a comprehensive benefits package, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and paid leaves (as required by law). We are an equal opportunity employer committed to diversity and inclusion.
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