Restaurant Operations Manager
3 weeks ago
This position is responsible for managing the day-to-day operations of a Company operated Restaurant. The Restaurant Manager (RM) has full responsibility for the business including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager.
Key Responsibilities:- Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary
- Recruits, interviews, selects, hires, and completes onboarding for all positions
- Maintains a clean restaurant environment by cleaning and performing general housekeeping duties. Delegates job responsibilities and shift duties and follows up to ensure completion
- Establishes build to's and maintains the production management system
- Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
- Supervises and coaches team members to follow guidelines for food preparation and production management
- Ensures team members are properly trained on Brand and Company standards on an ongoing basis
- Cascades all relevant information and maintains communication board
- Implements new Brand campaigns and conducts new product training
- Ensures product quality, food safety, and operational standards are met
- Monitors and ensures accuracy of all cash, sales, and inventory control records
- Communicates as required with Restaurant District Manager
- Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
- Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance
- Completes reports on all incidents following our 5-minute rule policy
- Ownership for all financial and operational metrics, resulting in a profitable restaurant
- Conducts team member check in's and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance
- Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements
- Responsible for training a Restaurant Assistant Manager to be capable of successfully operating the restaurant in the absence of the RGM
- Lives our Company values:
- One Team
- Do the Right Thing
- Takes Ownership
- Play to Win
- Medical, Dental, Vision, Term Life and AD&D plans
- Flexible spending and health savings accounts
- Short-Term and Long-Term Disability
- Vacation, Holiday, Personal, and Sick paid time off
- Matching 401(k)
- Tuition Reimbursement
- Stock Purchase Plan
- Employee Discount Program
- Discount Meal Benefit
- Wellness Plan
- Mobile Phone Benefit
- Quarterly incentive plan
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