Patient Access Specialist

1 week ago


Topeka, Kansas, United States Ensemble Health Partners Full time
Job Title: Patient Access Specialist

Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital.

Key Responsibilities:
  • Assign accurate MRNs, complete medical necessity / compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize a overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. Provide excellent customer service in these interactions with the appropriate level of compassion.
  • Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
  • Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED Required
  • CRCR Required within 6 months of hire (Company Paid)

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.



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