Receptionist for Hospitality
2 weeks ago
Position Overview
The Front Desk Agent plays a crucial role in delivering outstanding service to guests who are checking in, checking out, or staying at the hotel. This position entails welcoming guests, managing their arrivals and departures, addressing inquiries, processing reservations, and ensuring a warm and inviting atmosphere throughout.
Key Responsibilities:
- Welcome and register guests upon arrival using both manual and digital systems
- Assist guests with check-out procedures and finalize their accounts
- Process cash transactions and maintain precise financial records
- Respond to guest inquiries and promote hotel accommodations
- Manage incoming calls and coordinate wake-up services
- Foster positive guest relations and provide support as required
- Participate in departmental communication and operational tasks
Qualifications:
- High School diploma or equivalent qualification
- Prior experience in a Front Desk role is advantageous
- Proficient in handling cash transactions
- Basic proficiency in computer operations
- Availability to work on weekends and holidays
Employee Benefits:
- Paid vacation time for both part-time and full-time staff
- Performance-based bonus opportunities
- Discounted rates on hotel services within the brand
- Career advancement opportunities through internal training programs
Company Overview: The company is committed to being an Equal Opportunity Employer, emphasizing a comprehensive benefits package and a nurturing work environment.
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