Multi-Line Claim Supervisor

4 days ago

Reading Massachusetts, United States CCMSI Full time
About CCMSI

CCMSI is a leading Third Party Administrator in self-insurance services, dedicated to delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Our employee satisfaction and retention ranks in the 95th percentile, making us a Great Place To Work.

Why Work with CCMSI?
  • Culture: Our Core Values are embedded into our culture, promoting a work environment where employees are treated as valued partners with integrity, passion, and enthusiasm.
  • Career Development: CCMSI offers robust internships and internal training programs for advancement within our organization.
  • Benefits: Our benefits package includes 4 weeks paid time off in your first year, plus 10 paid holidays, as well as Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
  • Work Environment: We provide an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job, and claims staff are assigned manageable caseloads.
Job Summary

The Multi-Line Claim Supervisor is responsible for overseeing, investigating, and adjusting a variety of assigned multi-line claims, supervising a team of 4+ adjusters across New England and other jurisdictions. This position requires minimal travel for claim reviews, with occasional travel for meetings and training sessions.

Key Responsibilities
  • Review, assign, and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws.
  • Investigate, evaluate, and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
  • Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
  • Provide oversight of medical, legal, damage estimates, and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
  • Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
  • Negotiate settlements in accordance with Corporate Claim Standards, client-specific handling instructions, and state laws, when appropriate.
  • Assist designated claim staff in the selection, referral, and supervision of designated claim files sent to outside vendors.
  • Direct handling of designated litigated and complex claims.
  • Provide education, training, and assist in the development of claim staff.
  • Review and maintain personal diary on claim system.
  • Supervision of all multi-line claim activity for specified accounts.
  • Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
Qualifications
  • Excellent oral and written communication skills.
  • Initiative to set and achieve performance goals.
  • Good analytic and negotiation skills.
  • Ability to cope with job pressures in a constantly changing environment.
  • Knowledge of all lower-level claim position responsibilities.
  • Must be detail-oriented and a self-starter with strong organizational abilities.
  • Ability to coordinate and prioritize required.
  • Flexibility, accuracy, initiative, and the ability to work with minimum supervision.
  • Discretion and confidentiality required.
  • Reliable, predictable attendance within client service hours for the performance of this position.
  • Responsive to internal and external client needs.
  • Ability to clearly communicate verbally and/or in writing both internally and externally.
Requirements
  • 10+ years multi-line claim experience is required.
  • Three years supervisory experience preferred.
  • Proficient with Microsoft Office programs.
  • Adjusters license is required. CT, RI, ME, NH, VT, NY, and/or DE.
  • AIC, CPCU, or ARM preferred.

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