Director of Community Outreach
2 weeks ago
CommuniCare Health Services is seeking an experienced healthcare professional with sales and marketing expertise to lead our community relations efforts in the Indianapolis, IN market. This role focuses on community marketing and serves as a backup for admissions while promoting superior customer service.
Purpose and Belief StatementThe Director of Community Relations aspires to be the market leader in external, community-based business development, while being an advocate and example of exceptional customer service. This dynamic leader thrives in a creative business development environment, is self-driven, and results-oriented, working to continuously build census through community-based relationships, events, and public relations.
Key Responsibilities- Census Development: Exceed budgeted census goals and grow market share within assigned market by collaborating with Admissions Directors, Executive Directors, and Liaisons.
- Community Relations: Develop, maintain, and grow community-based relationships with diverse referral sources, including home health agencies, hospice, physicians, senior service organizations, senior centers, non-medical home health, and disease-specific advocacy organizations.
- Business Development: Participate in Business Development meetings and planning of facilities in the market territory, cultivate a lead database through prospecting, person-centered sales process, and creative follow-ups, and host community and professional events.
- Admissions Process: Train on the Admissions Process, possess a comprehensive understanding of admission criteria, PASRR and LOC criteria, and contract compliance, and support the Central Intake Admissions Process.
A family-owned company, CommuniCare has grown to become one of the nation's largest providers of post-acute care, including skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Our mission is to create Caring Communities where staff, residents, clients, and family members care for and about one another.
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