Strategic Account Director for Food Industry Partnerships

7 days ago


Lakeland, Florida, United States JBT Full time
Overview

We are committed to delivering world-class solutions that strengthen the future of food. At JBT, we believe in empowering our employees to be the best version of themselves and driving business growth through collaborative efforts.

Salary Range

$145,000 to $170,000 per year, depending on experience and skill.

Job Description

The Director of Key Accounts is responsible for developing and executing strategies to manage and grow relationships with key clients in the food industry. This role requires a strategic thinker with strong leadership skills and a deep understanding of the industry. The Director will work closely with cross-functional teams to ensure the highest level of customer satisfaction and business growth.

Main Responsibilities:
  • Client Relationship Management: Develop and maintain strong, long-term relationships with key accounts, ensuring the highest level of customer satisfaction as the primary point of contact.
  • Client Needs Assessment: Conduct in-depth assessments of client needs and challenges to propose tailored solutions that leverage the company's products and services.
  • Risk Management: Identify potential risks within key accounts and proactively develop strategies to mitigate them, ensuring continuity and client satisfaction.
  • Innovation Advocacy: Promote and advocate for innovative solutions and technologies that align with clients' evolving needs in the food industry, facilitating effective change management.
  • Personalized Client Engagement: Design and implement personalized engagement plans for key accounts, including regular check-ins, face-to-face meetings, and tailored communications.
  • Strategic Planning: Develop and implement strategic account plans to achieve business objectives, identifying opportunities for growth and working with internal teams to develop solutions.
  • Sales Management: Lead the sales process for key accounts, including negotiations, contract management, and closing deals, achieving or exceeding sales targets and KPIs.
  • Cross-Functional Collaboration: Work closely with product development, marketing, and customer service teams to ensure a cohesive approach to account management.
  • Market Analysis: Monitor market trends and competitor activities, providing insights and recommendations to senior management.
  • Reporting: Prepare regular reports on account status, sales performance, and market trends, presenting findings to senior management.
  • Team Leadership and Development:
    • Team Management: Hire top talents, lead, mentor, and develop a team of account managers, providing guidance, support, and performance feedback to ensure team members achieve their individual and collective goals.
    • Training and Development: Identify training needs and opportunities for professional development within the team, fostering a culture of continuous learning and improvement.
    • Performance Management: Conduct regular performance reviews, set clear objectives, and implement performance improvement plans as necessary, recognizing and rewarding high performance.
    • Resource Allocation: Optimize the allocation of resources within the team to ensure efficient and effective account management, addressing any gaps in resources or skills promptly.
    • Team Building: Cultivate a collaborative and positive team environment, encouraging open communication, teamwork, and the sharing of best practices.
Requirements
  • Education: Bachelor's degree in Business Administration, Marketing, Engineering, Food Science, or a related field.
  • Industry Knowledge: Deep knowledge of food industry regulations, quality standards, and emerging technologies impacting the sector, enabling informed decision-making and strategy development.
  • Networking Skills: Proven ability to build and leverage a robust professional network within the food processing and capital equipment industries to drive business development.
  • Experience: Minimum of 10 years of experience in account management, with at least 5 years in a leadership role, experience in the food processing or Capital Equipment industry, and experience with multiple projects.
  • Financial Acumen: Strong understanding of budgeting, forecasting, and financial analysis to create and manage account plans effectively.
  • Negotiation Skills: Exceptional negotiation skills with a track record of closing complex deals and managing contract compliance, experience with Strategic selling, solution selling, and other sales methods.
  • Digital Literacy: Familiarity with digital sales tools and platforms that enhance client engagement and streamline account management processes.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills.
    • Strategic thinker with strong analytical skills.
    • Proven ability to drive sales and achieve targets.
    • Proficient in CRM software (preference for SalesForce) and Microsoft Office Suite.
  • Attributes:
    • Customer-focused with a strong commitment to client satisfaction.
    • Ability to work in a fast-paced, dynamic environment.
    • High level of integrity and professionalism.
    • Results Orientation: A keen focus on achieving measurable outcomes, with a proactive approach to problem-solving and overcoming challenges.
    • Passion for the Industry: A genuine interest and passion for the food industry, demonstrating commitment to advancing industry best practices.
  • Travel Requirement: From 25% to 50%
Relationship Responsibilities
  • Direct Reports: 5-6
  • Exercise Discretion and Independent Judgment:
Why Work at JBT?

We foster a genuine inclusive team culture, enjoying collaborative working across our global teams to deliver world-class projects. We encourage development, ensuring new experiences and challenges at JBT to feed your growth. Benefits include medical, dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. We are committed to Diversity, Equity, Inclusion, and Belonging, and Equal Opportunity Employment is fundamental to our values.



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