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Retail Operations Manager

2 months ago

Washington, United States Cameron Craig Group Full time

Position Overview:
The Store Manager plays a crucial role in overseeing the daily operations and management of their designated retail location. This position is essential in fostering a positive workplace culture while effectively managing all team members. The Store Manager is tasked with achieving the business goals set for the team, ensuring the highest standards of safety and customer satisfaction.

Key Responsibilities:

  1. Leads initiatives to achieve and surpass business objectives.
  2. Manages all aspects of hiring, onboarding, and employee development, ensuring compliance with training standards.
  3. Maintains optimal staffing levels and manages labor costs for the location.
  4. Utilizes HR information systems for all employee-related actions and scheduling.
  5. Proactively communicates with upper management regarding any operational concerns or needs.
  6. Fosters a positive and collaborative work environment for all team members.

Core Duties:

  1. Generates new business opportunities and leads through effective marketing strategies.
  2. Oversees customer engagement and lead management through the front desk team.
  3. Controls expenses within budgetary limits, including forecasting and supply ordering, while seeking efficiency improvements.
  4. Manages social media content for the store and its individual platforms, adhering to branding guidelines.
  5. Participates in promotional events to enhance the visibility of the location.
  6. Creates and manages employee schedules for optimal coverage.
  7. Conducts timely and constructive performance reviews.
  8. Ensures safety and proper daily assignments by monitoring play areas and familiarizing with all pets in the facility.
  9. Maintains a clean and safe environment by following established cleaning protocols.
  10. Aims for the highest level of customer satisfaction.
  11. Performs additional duties as required.

Essential Skills:

  1. Strong leadership and delegation capabilities.
  2. Exceptional verbal and written communication skills.
  3. Excellent interpersonal skills for engaging with both internal and external customers.
  4. Outstanding sales and customer service abilities.
  5. Comprehensive understanding of marketing and sales principles.
  6. Strong organizational skills and attention to detail.
  7. Solid business acumen with analytical and problem-solving skills.
  8. Able to thrive in a fast-paced and occasionally stressful environment.
  9. Dedicated to team success over individual achievement.
  10. Proficient in Microsoft Office Suite and relevant point-of-sale systems.

Qualifications:

  1. High school diploma or equivalent.
  2. A minimum of three years of experience in a management role overseeing business operations.

Application Information:
Applicants must be authorized to work in the US without Visa Sponsorship. Only US citizens and Green Card holders are eligible. Relocation assistance is not provided for candidates outside the continental US. Please ensure you meet the specific requirements of the job listing before applying. Thank you for your interest.