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Field Service Technician I

2 months ago


Rochester, United States B. Braun Medical Inc Full time
Job Summary

B. Braun Medical Inc is seeking a highly skilled Field Service Technician I to join our team. As a Field Service Technician I, you will play a vital role in the repair and maintenance of precision surgical instruments, ensuring the highest level of quality and customer satisfaction.

Key Responsibilities
  • Repair and refurbish precision surgical instruments with the guidance of senior technicians
  • Build and maintain positive relationships with customers, ensuring their needs are met and exceeded
  • Manage customer expectations, providing timely and accurate repairs and maintenance
  • Partner with sales teams to grow business in assigned territories
  • Accurately diagnose and repair technical problems, demonstrating strong problem-solving skills
  • Produce timely daily work orders and update customer reports as needed
  • Collaborate with sales and technical teams to share information and best practices
  • Comprehend customer requirements and make recommendations to meet their needs
  • Perform regular maintenance and cleaning of work areas and company equipment
  • Comply with applicable ISO and FDA regulations as stated in the Quality Manual
Requirements
  • High school diploma required; technical degree desirable
  • Experience with machining or handling delicate metal instruments is desirable
  • Clear communication skills to interact with customers, colleagues, and management
  • Computer knowledge required
  • Occasional overtime and shift changes may be required to meet customer needs
Work Environment

The work environment is typically moderate, with occasional exposure to noise and physical demands. The employee must occasionally lift and/or move up to 50 pounds.

What We Offer

B. Braun Medical Inc offers a comprehensive benefits package, including healthcare, a 401(k) plan, and tuition reimbursement. We promote a culture of continuous improvement and best practices through our Sharing Expertise initiative.