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Store Operations Director

2 months ago

Newport Beach, California, United States Facialworks Full time
Job Title: Director of Store Operations

At Facialworks, we are seeking a highly skilled and experienced Director of Store Operations to oversee the day-to-day operations of our corporate stores. This key leadership role will ensure seamless store operations, maintain high staffing standards, and enhance the overall guest experience.

Key Responsibilities:
  • Recruit and Retain Talent: Attract and retain top-notch estheticians, spa coordinators, and managers who embody our service standards.
  • Staffing and Scheduling: Manage staffing levels, store schedules, and ensure optimal team coverage across all locations.
  • Payroll and Benefits: Oversee payroll processing for all store employees, ensuring accuracy and timeliness.
  • Product Merchandising: Lead product merchandising efforts to enhance the in-store experience and support sales goals.
  • Inventory Management: Regularly check inventory levels and ensure new inventory is properly received and stocked.
  • Influencer Marketing: Facilitate influencer marketing efforts to increase brand visibility.
  • Co-Marketing Events: Organize and promote stores through co-marketing events with complementary businesses.
  • Staff Training: Communicate with the company trainer to facilitate staff training programs and ongoing professional development.
  • Mentorship: Provide mentorship and guidance to estheticians to help them grow and improve their craft.
  • Customer Satisfaction: Respond to customer reviews and service issues, ensuring a high standard of customer satisfaction.
  • Compliance: Ensure all team members adhere to company policies and maintain a culture of compliance and professionalism.
  • Performance Metrics: Monitor store performance metrics and implement strategies to improve efficiency and customer satisfaction.
  • Operational Excellence: Drive operational excellence across all corporate locations, ensuring consistency and high standards.

Qualifications:

  • Proven experience in multi-store management, preferably within the esthetic, spa, or beauty industry.
  • Deep understanding of skincare services, trends, and ingredients.
  • Strong leadership and team management skills, with experience in recruiting and staff development.
  • Passion for helping estheticians enhance their skills and deliver outstanding guest experiences.
  • Experience with inventory management, including receiving and tracking stock.
  • Proficient in payroll management and scheduling.
  • Ability to facilitate influencer marketing and plan co-marketing events with local businesses.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent communication and organizational skills.
  • Passion for skincare and wellness is a plus.
  • Past experience with spa booking platforms (knowledge of Zenoti preferred).