Legal Research Operations Specialist

2 weeks ago


Milwaukee, Wisconsin, United States Expert Institute Full time
Job Description

Company Overview:
At Expert Institute, we are pioneering the future of legal technology. Our cloud-based expert service platform, Expert iQ, equips attorneys with the essential expertise required for success.

We proudly serve some of the nation's leading law firms. Collaborating with our extensive network of over 3 million subject-matter experts, we have contributed to securing more than $20 billion in recovered value across various high-profile litigations, including civil rights, Big Tech, and major league sports.

Our success is driven by a SaaS-enabled model, where our diverse team of researchers, medical professionals, client advocates, business development experts, and technologists work in unison. As we introduce new features to Expert iQ, expand our clientele, and onboard additional experts, we continuously seek growth-oriented individuals to enhance our team.

Position Overview:

As a Research Operations Specialist, you will play a crucial role in balancing the delivery of exceptional service to our clients while ensuring departmental efficiency and quality. Your responsibilities will include reviewing, approving, and assigning expert requests, allowing each team member to engage with thousands of unique and complex litigation cases annually. You will manage a high-volume workload and ensure that every expert presented to our clients meets their satisfaction and needs.

Key Responsibilities:

  • Conduct quality assurance on new Expert Search requests submitted by client advisors to guarantee that all client requirements and expectations are met.
  • Assign new Expert Search requests to Researchers while managing workload and capacity across various specialty teams.
  • Oversee the quality assurance of deliverables (expert witness profiles) prepared by Researchers before they are sent to attorney clients, ensuring compliance with client specifications and expert qualifications.
  • Analyze findings and challenges related to expert witnesses in complex litigation, summarizing information for clarity and ease of understanding for colleagues and clients.
  • Make decisions regarding the approval or rejection of deliverables, facilitating communication across teams and departments.
  • Collaborate with multiple teams within the department and across the organization from the initiation of a request to its completion, ensuring client satisfaction.
  • Meet quarterly KPIs based on work volume and timeliness.

Qualifications:

  • A Bachelor's degree from an accredited institution is required, preferably in Political Science, Government, Public Administration, Law, or a related field.
  • 1-3 years of experience in a law firm or legal services environment in roles such as Paralegal, Legal Assistant, or Operations, or equivalent experience in an expert-insights firm or operations/quality assurance role.
  • Ability to excel in a fast-paced, autonomous work environment.
  • Strong skills in teamwork, attention to detail, time management, organization, communication, decision-making, and problem-solving.

Additional Information:
All information will be kept confidential in accordance with EEO guidelines.



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