**Field Service Technician

7 days ago

Fort Payne Alabama, United States Signode Industrial Group Full time
About Signode Industrial Group

Signode Industrial Group is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. With over $2B in revenue, 80+ manufacturing facilities across 6 continents, and over 9,000 employees worldwide, we bring together an extensive product portfolio under hundreds of trusted brands to offer complete transit packaging solutions to our customers.

Job Summary

We are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and providing on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer-specific application machines. This position requires daily travel by auto with frequent overnight stays, with daily drive times usually ranging from 1 to 6 hours.

Key Responsibilities
  • Perform daily tasks in accordance with all Safety regulations and protocols, completing all safety-related training on time and to expectation.
  • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
  • Identify complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
  • Read and interpret complex blueprints, wiring diagrams, and schematics as required for installation, repair, special upgrades, and retrofits of customer equipment.
  • Technical support and training to Signode Technicians.
  • Monitor and manage their schedule service calls for accuracy and completion.
  • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
  • Make adjustments and test for proper operation on designated equipment assigned.
  • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust, and test equipment.
  • Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
  • Maintain effective customer relationships via professional explanations of product failures, nature of problem, and recommended corrective actions.
  • Communicate essential information on a timely basis to key stakeholders such as customers, management, and engineering.
  • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
  • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
  • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
  • Prepare comprehensive, non-conformance reports and service bulletins.
  • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.
Requirements
  • Education: High School Degree, Technical or similar College Degree
  • Experience: 4-5 years of transferable experience
  • Electrical, Mechanical, Blueprints, Schematics, and PLC background
  • Microsoft Office skills (Word, Excel, Outlook, etc)
  • Desirable: Professional course (electrical or mechanical or automation courses)
Functional Success Drivers
  • Safety and security
  • Team player
  • Customer Focus
  • Decision Making / Judgment
  • Independence
  • Results-Oriented
  • Process Management
  • Resourcefulness
  • Listening

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