Customer Service Representative

2 weeks ago


Glenview, Kentucky, United States FedEx Full time
Job Title: Retail Customer Service Associate

Job Summary: We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Sales and Growth: Meet or exceed sales targets, identify opportunities to upsell and cross-sell, and contribute to the growth of our retail business.
  • Store Operations: Maintain a safe, clean, and organized retail store environment, adhering to company standards and procedures.
  • Team Collaboration: Work collaboratively with other team members to achieve business objectives, share knowledge, and support each other in delivering exceptional customer experiences.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in a retail or customer-facing role.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.

Working Conditions:

  • Physical Demands: Ability to stand for long periods, move and lift up to 55 pounds, and perform other physical tasks as required.
  • Environmental Factors: Work in a retail store environment, exposed to various weather conditions, and other environmental factors.

Benefits:

  • Competitive Pay: $16.20 - $18.65 per hour.
  • Benefits Package: Eligible for health, vision, and dental insurance, retirement, and tuition reimbursement.

Quality Driven Management: We strive to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Equal Opportunity Employer: FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.



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