Machine Tool Specialist

4 weeks ago

Glenview, Kentucky, United States SF Staffing Solutions Full time
Job Purpose and Reporting Structure:

Under the direction of the Site Manager, the Machine Tool Specialist provides exceptional customer support to drive company sales. This involves developing specifications for machine tools and tooling, installing and programming the equipment, training customers on optimal usage, and designing fixtures in accordance with company policies and procedures.

Essential Duties and Responsibilities:
  • Develop and maintain strong relationships with assigned customers, from management to shop employees.
  • Coordinate with engineers and operators to develop processes and tooling.
  • Represent the organization in a professional and positive manner.
  • Define customer specifications to identify the best application of machine tools and/or tooling to meet their needs.
  • Develop quotes for the systems, including complete turn-key packages, machines, and tooling.
  • Assist in the design of fixtures for the systems.
  • Support the sales process to obtain customer orders for machine tools and tooling, including performing machine demonstrations when necessary.
  • Oversee the installation of purchased products and components.
  • Program machines as needed and prove out the programs.
  • Install electric, hydraulic, and/or pneumatic systems as required.
  • Perform time studies as needed.
  • Train customer employees in the best use of the products to maximize productivity.
  • Act as a technical resource to sales and customers to address and resolve inquiries, issues, and/or problems.
  • Travel to customer sites to perform repairs or maintenance when required.
  • Participate on cross-functional teams to ensure the continuous improvement of processes, methods, productivity, and quality, while reducing costs.
  • Develop and maintain positive working relationships with vendors.
  • Coordinate with vendors to design/develop solutions to customer manufacturing opportunities.
  • Complete special projects as assigned.
  • Complete and maintain all required paperwork, records, documents, etc.
  • Follow and comply with all safety and work rules and regulations.
  • Maintain departmental housekeeping standards.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Requires a college degree with a job-related major and three to five years of related experience; or an associate degree or journeyman status with job-related coursework and five to eight years of related experience; or a combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, or schematics. Ability to prepare reports, business correspondence, quotes, and training manuals. Ability to effectively communicate with vendors, customers, and other employees of the organization.

Mathematical Skills:

Ability to work with mathematical concepts such as the fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Requires a valid driver's license.

Other Skills and Abilities:

Requires the ability to operate a variety of small hand and power tools, precision measuring devices, machine tools, cranes, lift equipment, optical comparators, and CNC controls.

Requires the ability to program machine tools.

Requires the ability to operate a variety of standard business machines, such as a computer and the job-related software, a keyboard, calculator, telephone, FAX, photocopier, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel.

The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.

The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration.

The employee occasionally performs work-related travel.

The noise level in the work environment is usually loud.

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