ServiceNow ITOM Functional Lead
4 weeks ago
LingaTech is seeking a highly skilled ServiceNow ITOM Functional Lead to join our team. As a key member of our IT Operations Management team, you will be responsible for managing the functional and business process aspects of ITOM.
Key Responsibilities:
- Provide expert guidance on ServiceNow capabilities, customization options, and best practices.
- Lead development efforts, document requirements, and coordinate technical tasks to ensure seamless project execution and user satisfaction.
- Ensure a mutual understanding of the request and the proposed approach/response between the client and the contractor before beginning work on a request.
- Coordinate and execute all development aspects, including reports, integrations, interfaces, conversion programs, database design and creation, and enhancements.
- Document requirements, or user stories in detail, as determined by the client.
- Perform technical functions, including configuring, coding, testing, writing automated test scripts using ATF, data loads, and scripting.
- Perform and/or coordinate unit, system integration, user acceptance, and other testing as specified by the client's IT Quality Management Playbook.
- Document and demonstrate changes to stakeholders, as directed.
- Work with the system administration team to have changes coded and peer reviewed, then implemented into production.
- Provide documentation and knowledge transfer on changes, and provide guidance and support to the application support team, as needed.
Requirements:
- 8+ years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.
- 5+ years of experience in delivering ServiceNow services as described within this request.
- 5+ years of experience with designing business processes for ServiceNow implementation.
- At least one hands-on ServiceNow implementation project as a functional or technical lead within the ITOM module.
- 2-3 years' experience working in a Business Analyst capacity.
- Experience working with ServiceNow's GenAI model Now Assist.
- Experience working with, and giving presentations to, senior leadership and stakeholders.
- At least two prior support and enhancement projects as a functional or technical lead.
- Experience coding and configuration ServiceNow.
- ITIL / ITSM practices and methodologies.
- Proficient in the Microsoft Office 365 suite, including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
- Bachelor's degree in business management or information systems.
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
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