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ServiceNow Architecture Expert

2 months ago

New York, New York, United States SAIC Full time
Job Description

SAIC is seeking a highly skilled ServiceNow Architecture Subject Matter Expert to support the DCSA One IT program. The ideal candidate will have extensive experience in ServiceNow architecture, IT service management, and enterprise IT solutions.

Key Responsibilities
  • Establish and maintain strategic partnerships with government program offices to understand their needs and ensure that ServiceNow services are aligned with their mission objectives and workflows.
  • Cultivate a governance adherence and framework that encompasses policy, maintenance, and enforcement related to the usage of ServiceNow within the organization, ensuring that best practices are followed.
  • Drive the architectural management of ServiceNow, ensuring that the solutions are scalable, secure, and comply with the necessary government regulations and agency policies.
  • Guide engineering teams to design and implement ServiceNow solutions that are innovative, efficient, and congruent with the agency's strategic IT objectives.
  • Serve as an authoritative resource on the capabilities of ServiceNow, including its suite of services like ITSM, ITOM, ITBM, and other suites as required.
  • Forge and iterate the ServiceNow architectural blueprint, ensuring it resonates with the organization's business demands, IT standards, and platform governance requirements.
  • Work collaboratively with various stakeholders to develop coherent ServiceNow roadmaps and frameworks that underpin and facilitate business and operational functions.
  • Champion continuous enhancement of the ServiceNow environment, infusing industry benchmarks and established best practices to foster efficiency and innovation.
  • Supervise all technical facets of ServiceNow deployments, spanning requirement analysis to the delivery phase.
  • Utilize technical leadership to steer ServiceNow-related determinations that impact the wider IT architecture strategy.
  • Promote ingenuity by incorporating cutting-edge technologies and novel process methodologies into the extant system architectures and designs.
  • Create and enforce policies and procedures that safeguard the integrity, security, compliance, and privacy of data within the ServiceNow infrastructure.
  • Participate in the monitoring of ServiceNow system performance, compile performance reports, and recommend remedial actions when necessary.
  • Cultivate the professional growth of the engineering team by providing mentorship, identifying educational opportunities, and setting clear professional development objectives.
  • Act as the primary liaison with ServiceNow representatives to facilitate support and to exchange knowledge effectively.
  • Lead the response to technical audits, participate in compliance assessments, and ensure the timely resolution of any identified issues related to ServiceNow governance and policy adherence.
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a closely related field.
  • A minimum of eighteen (18) years of IT experience, with at least five (5) years in a managerial capacity overseeing engineering or IT service management teams.
  • U.S. Citizenship and must currently hold an active Secret clearance with the ability to obtain a Top Secret clearance.
  • Demonstrable expertise as a ServiceNow SME with comprehensive knowledge of the platform's modules, functionalities, and extensive operational capacity.
  • Preferred certifications include ServiceNow Administration, Implementation Specialist, and/or ServiceNow Application Developer credentials.
  • Adept with ITIL frameworks and best practices, ideally with formal certification.
  • In-depth experience in architectural management and design within multifaceted environments, with a track record of successfully integrating systems and processes.
  • Robust comprehension of the Software Development Life Cycle (SDLC), Agile methodologies, and DevOps practices.
  • Exceptional leadership and team management qualities that motivate, inspire, and propel the engineering teams towards achieving strategic objectives.
  • Outstanding problem-solving, organizational, and project management capabilities, with a history of driving complex projects to successful completion.
  • Exemplary communication skills, both written and verbal, with a proven ability to demystify and convey intricate technical concepts to diverse audiences, including non-technical stakeholders and government officials.
Target Salary Range

$200,001 - $240,000

SAIC

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets.

Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training.

We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion.