Network Operations Manager
2 weeks ago
We are seeking a highly skilled Network Administrator to join our team in support of a communication system for the Defense Intelligence Enterprise.
This exciting program provides Engineering and Operations for the continual design, transition, operations, and service improvement activities associated with the LAN, WAN, and Unified Communication services (Voice, Video, & Data) on multiple classified and unclassified networks.
As a Tier 2 Watch/Network Administrator, you will provide enhanced customer support and attempt to resolve incidents that are sent from Tier 1 support.
- You will respond to incidents and Service Requests sent by Tier 1, and document additional information and solutions as needed.
- Support the 24x7 operations of the NOC.
- Provide Incident analysis and identification of potential problems.
- Perform root cause analyses.
- Perform technical refresh activities when required.
- Resolve Service Requests and enter solutions into the Solutions database.
- Use experience and knowledge to understand/implement potential workarounds.
- Support the configuration, deployment, and management of network monitoring systems used by the technicians to ensure availability and overall performance of system and network services.
- Access network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
- Escalate Service Requests to Tier 3 or the appropriate organization required for incident resolution.
- Communicate changes in health and performance of all designated systems.
- Support the generation of reports and briefings detailing network and Unified Communication operations, including incidents, performance, health, and other analytics.
To be successful in this role, you will need:
- Active TS/SCI with poly or ability to pass Polygraph examination.
- High School/GED + 9 Yrs, or Associates + 7 Yrs, or Bachelors + 5 Yrs, or Masters + 3 Yrs, or PhD + 0.
- Information Assurance Technical (IAT) II.
- Cisco Certified Network Associate (CCNA).
- Experience utilizing trouble ticket systems like ServiceNow.
- Excellent customer service, writing, and oral communication skills.
- In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools, and services.
- Demonstrated experience as a Network Administrator in a Network Operations center environment.
- Ability to multitask and work in a fast-paced environment.
We offer a range of benefits to our employees, including:
- Heavily subsidized employee benefits coverage for you and your dependents.
- 25 days of PTO accrued annually up to a generous PTO cap.
- Participation in an attractive bonus plan.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Estimated Salary Range: $112,000 - $179,000-
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