Veterinary Front Desk Associate

2 weeks ago


Chattanooga, Tennessee, United States Shallowford Animal Hospital Inc Full time
Job Summary

The Veterinary Receptionist is a key member of our team, responsible for providing exceptional client service and support to our veterinarians, technicians, and other staff members. This role requires a friendly and professional demeanor, with excellent communication and organizational skills.

Responsibilities
  • Greets clients and pets by name, providing a positive and solution-oriented attitude.
  • Answers phones promptly and professionally, using a multi-line phone system to route calls to appropriate staff.
  • Schedules appointments and surgeries, making confirmation calls as needed.
  • Enters accurate charges and explains invoices to clients, ensuring they understand the services and products provided.
  • Collects payment from clients, processing credit cards and handling cash transactions.
  • Verifies client eligibility for charge accounts and checks medical records for accuracy.
  • Fills prescriptions and provides routine administration instructions to clients.
  • Advises clients on flea/tick preventatives, heartworm preventatives, and other retail items.
Requirements
  • Demonstrated commitment to our core values.
  • Computer knowledge, including keyboarding and use of communication tools.
  • Working knowledge of veterinary terminology.
  • Excellent spelling and grammar skills.
  • Ability to handle varied and sometimes difficult situations, with tact and respect for clients and staff.

We put people first and never compromise on our values. If you are a motivated and compassionate individual who is passionate about animal care, we encourage you to apply for this exciting opportunity.



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