PT Service Operations Manager

3 days ago


High Point, North Carolina, United States Food Lion Full time
Job Summary:
We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

About the Role:
The successful candidate will have strong leadership skills and the ability to motivate and guide their team to achieve high levels of customer satisfaction. You will work closely with the Customer Service Manager to develop and implement strategies to improve customer service standards and drive sales growth.

Key Responsibilities:
• Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards
• Assist the Customer Service Manager in maintaining standards according to Front End Standard Practice Manual
• Maximize sales through excellent customer service
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager

Requirements:
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Salary Range: $45,000 - $60,000 per year depending on experience. Food Lion offers a competitive salary and benefits package.

Benefits:
• Medical, dental and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career advancement

About Us:
Food Lion is a leader in the grocery industry and has been providing an easy, fresh and affordable shopping experience to communities since 1957. Our associates serve over 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

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